topic Re: Request a return bag for my router in Broadband

Request a return bag for my router

rsym123 — Sat, 31 Aug 2024 19:38:05 GMT

I have cancelled my contract due to be cancelled on 23/08/2024 and when no return bag arrived last week i phoned customer services to request one. They said the bag should arrive this past week but no luck. How do i request a returns bag?

Re: Request a return bag for my router

Debbie-TalkTalk — Fri, 06 Sep 2024 07:14:18 GMT

Hi rsym123

Apologies for the delay.

Have you received the returns bag since your last post?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Request a return bag for my router

rsym123 — Fri, 06 Sep 2024 08:15:07 GMT

Hi Debbie

i havent received a return bag yet. My landline has now been disconnected as cancelled. I have put my mobile on profile but let me know if nit there

Re: Request a return bag for my router

Debbie-TalkTalk — Fri, 06 Sep 2024 08:16:30 GMT

Hi rsym123

Apologies for this.

Could you add your TalkTalk account number to your Community Profile so I can locate the account details?

Re: Request a return bag for my router

rsym123 — Fri, 06 Sep 2024 13:39:35 GMT

Hi Debbie, no I have not received a return bag yet. I have updated profile as requested

Re: Request a return bag for my router

rsym123 — Sun, 08 Sep 2024 20:30:43 GMT

I have put my account number in biography as not v user friendly. To be honest this process is frustrating, i asked for a retirns bag by phone weeks ago. My account was supposed to ge cancelled on 23rd August, should i have had the final bill on 1st September? As no communication from talktalk.

Re: Request a return bag for my router

rsym123 — Sun, 08 Sep 2024 20:32:13 GMT

Yes i have now added the landline number and acvount number in the hope that a bag will be sent and i will get my final bill

Re: Request a return bag for my router

rsym123 — Tue, 10 Sep 2024 20:12:36 GMT

Hello

i am still waiting for a return bag snd a final bill, really bad customer service, zero communication, only to tell me what badge i have earned?! Seriously????

Re: Request a return bag for my router

ferguson — Tue, 10 Sep 2024 20:45:56 GMT

Sorry that you have not had a further response, I have re-escalated this to the support team for you.

Re: Request a return bag for my router

ferguson — Tue, 10 Sep 2024 20:50:18 GMT

@rsym123

You will also receive a further bill on your usual billing date showing any final adjustments up to the date of leaving, once that is clear then you will receive a final bill with a zero balance.

Re: Request a return bag for my router

rsym123 — Tue, 10 Sep 2024 21:00:51 GMT

Many thanks, your help is appreciated

Re: Request a return bag for my router

ferguson — Tue, 10 Sep 2024 21:10:53 GMT

You're welcome. 🙂

Re: Request a return bag for my router

Arne-TalkTalk — Fri, 13 Sep 2024 10:02:58 GMT

I have requested a returns bag to sent to you ASAP.

Re: Request a return bag for my router

rsym123 — Thu, 19 Sep 2024 10:19:18 GMT

Good morning

i am still waiting for a return bag and a final bill after being disconnected on 23/08/24I would be grateful for any news on this, i have phoned twice but seems pointless as nothing happens (see previous posts).

with thanks

Re: Request a return bag for my router

Gliwmaeden2 — Thu, 19 Sep 2024 10:45:23 GMT

Re-escalating this again, @rsym123.

Re: Request a return bag for my router

Arne-TalkTalk — Thu, 19 Sep 2024 13:37:35 GMT

Hi rsym123

The bag shows as sent.

You wont be charged.

Re: Request a return bag for my router

rsym123 — Fri, 20 Sep 2024 12:07:10 GMT

Well Friday and still no bag, i am wondering when it was sent. I have been told several times it has been escalated but still nothing happens.

with thanks

Re: Request a return bag for my router

rsym123 — Tue, 08 Oct 2024 14:52:12 GMT

After more phone calls to customer service i still havent received a reurn bag for my router. I have been told several times that one has been ordered but obviously nothing had been by myself. I cancelled on 23 july.

Re: Request a return bag for my router

ferguson — Tue, 08 Oct 2024 15:15:51 GMT

Sorry to see that this still hasn't been sorted, I have re-escalated this for you.

Re: Request a return bag for my router

Chris-TalkTalk — Wed, 09 Oct 2024 07:52:29 GMT

Hi rsym123,

I've ordered a returns bag, it should be with you within working days

Chris