topic Re: Returning TalkTalk equipment in Broadband

Returning TalkTalk equipment

itsmeacalling — Mon, 02 Sep 2024 14:25:06 GMT

Hello, I have now ceased services with TalkTalk and migrated to another ISP. I have two questions regarding returning equipment to TalkTalk please.

1. I have returned a TalkTalk Wi-Fi Hub 2 using the prepaid plastic bag supplied from TalkTalk. Will I get any notification from TalkTalk acknowledging that they received the item? Note this Wi-Fi Hub 2 was left with me when CityFibre was installed in my premises so maybe TalkTalk will not have any knowledge of supplying it to me. I was given a receipt from the Post Office when it was posted.

2. My original Router is a HUAWEI HG633, will TalkTalk require this router to be returned to them?

Thank you

Re: Returning TalkTalk equipment

Gliwmaeden2 — Mon, 02 Sep 2024 14:31:00 GMT

Hang onto the certificate of posting, @itsmeacalling.

Information about returning equipment:

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

You might as well ask for a returns bag for the HG633, as it won't be of any further use to you.

I've only once had a "receipt" email and it was when they sent me something out - they sent the wrong email.

Have never had an acknowledgement other than that!

But you can trace equipment arriving at their depot on Royal Mail.

Re: Returning TalkTalk equipment

itsmeacalling — Mon, 02 Sep 2024 14:42:45 GMT

Hi thanks for the info. I did not know about tracking the parcel. The link https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381 shows the below routers they want returning, my HUAWEI HG633 is not listed so I will take it to a recycling center.

We currently recycle the following products:

TalkTalk Wi-Fi Hub and Wi-Fi Hub 2
Amazon eero 6 and eero 6 Pro
TalkTalk TV Hub and 4K TV boxes
TalkTalk Wi-Fi Booster
TalkTalk GFast Modemank

Re: Returning TalkTalk equipment

Gliwmaeden2 — Mon, 02 Sep 2024 14:45:16 GMT

They don't mind you returning stuff that's not still listed.

Re: Returning TalkTalk equipment

itsmeacalling — Mon, 02 Sep 2024 14:50:42 GMT

I forgot how i got the first prepaid bag, i think it was via using the online Chat. Is there an email address where I can order a prepaid returns bag.

Thanks

Re: Returning TalkTalk equipment

Gliwmaeden2 — Mon, 02 Sep 2024 14:59:08 GMT

Staff will send you one, no bother, @itsmeacalling.

They'll send it to the address associated with your account.

Probably finished for today, but they'll pick this up tomorrow.

Re: Returning TalkTalk equipment

itsmeacalling — Mon, 02 Sep 2024 15:07:57 GMT

Thank you

Re: Returning TalkTalk equipment

Debbie-TalkTalk — Fri, 06 Sep 2024 07:18:33 GMT

Hi itsmeacalling

I'm sorry for the delay.

Would you like me to still order a returns bag for the HG633 router?

Re: Returning TalkTalk equipment

itsmeacalling — Fri, 06 Sep 2024 07:38:08 GMT

Hi Debbie. Yes please I have no further use for it.

Thank you

Re: Returning TalkTalk equipment

Debbie-TalkTalk — Fri, 06 Sep 2024 07:42:27 GMT

Hi itsmeacalling

Thanks for your reply.

I've ordered the returns bag. Please allow 72hrs for this to arrive.

Debbie