topic Re: Faulty router in Broadband

Faulty router

ella1977 — Sun, 08 Sep 2024 14:53:05 GMT

Hi, had problems with my talk talk broadband for a couple of months. An engineer from Openreach came out on Friday and he says the line is fine but my router is faulty and needs to be replaced. Thanks

Re: Faulty router

KeithFrench — Sun, 08 Sep 2024 14:57:20 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Faulty router

Debbie-TalkTalk — Mon, 09 Sep 2024 06:19:28 GMT

Hi @ella1977

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Faulty router

Debbie-TalkTalk — Thu, 12 Sep 2024 07:50:52 GMT

Hi @ella1977

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Faulty router

Karl-TalkTalk — Fri, 13 Sep 2024 07:38:07 GMT

Hi @ella1977

Please let us know here if you still need our help.

Regards,

Karl.

Re: Faulty router

fr8ys — Fri, 13 Sep 2024 17:33:27 GMT

@ella1977 I have responded to your duplicate thread and asked that you respond to this thread and complete your profile as requested so staff can trace your account

Thank you.

Re: Faulty router

Debbie-TalkTalk — Mon, 16 Sep 2024 05:38:47 GMT

Morning @ella1977

Once your Community Profile has been updated then I can send you a replacement router.

Thanks

Re: Faulty router

Debbie-TalkTalk — Fri, 20 Sep 2024 07:17:41 GMT

Hi @ella1977

Do you still need help with this?