topic Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline! in Broadband

Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

nolner — Mon, 09 Sep 2024 15:08:30 GMT

Most providers seem to be trying to push everyone onto phone calls over the internet so I chose TT as it looks like I can keep my phone line - but the sign up and subsequent messaging is confusing even to a techhead like me. (I'm doing this for my elderly father who doesn't have a mobile so I want him to have the phone if the powers out etc)

On applying the TT site found my current line and I confirmed I wanted to keep it (so far so good). But at the very end of the application one of the 3 points was still 'This doesn't come with a land line' (so I thought well thats true I'm bringing one)

But then next day I get an SMS saying I will after all require an appointment to 'connect my fibre broadband'.

So much more confusing that it should be! I just wanna know if calls will continue to be over my copper landline, not the net? (Even a supposed human on the chat seemed to have problems understanding this!?)

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

Chris-TalkTalk — Tue, 10 Sep 2024 06:53:19 GMT

Hi nolner,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

nolner — Tue, 10 Sep 2024 07:58:31 GMT

Contact details updated

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

nolner — Tue, 10 Sep 2024 08:15:51 GMT

Just got a text from openreach re installing a new service?

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

Gliwmaeden2 — Tue, 10 Sep 2024 08:27:18 GMT

There are two sorts of Fibre65, @nolner.

FTTC would keep the phone number with traditional landline and you would need to specify to keep the phone number.

There is also a FTTP [full fibre] version which is different infrastructure. You need to check which it is, as phones then use VOIP and staff will need to confirm whether it's now possible to add that coming from another ISP. It previously wasn't.

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

Chris-TalkTalk — Tue, 10 Sep 2024 08:38:02 GMT

Thanks for updating your profile. As Gliwmaeden2 has said, Fibre 65 comes in FTTC and FTTP, yours is showing as FTTC which does come with landline service

Chris

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

nolner — Tue, 10 Sep 2024 08:46:03 GMT

Thanks @Chris-TalkTalk I was 95% sure that was the case (I worked for the National Broadband Network in Australia) - it was just the messaging on signup and since putting that in doubt.

So usually an engineers appointment when switching providers on FTTC wouldn't be necessary, correct? So I'm wondering why its necessary this time?

Re: Transferring from Vodafone to Fibre 65 - Mixed messages on Landline!

Karl-TalkTalk — Tue, 10 Sep 2024 10:50:18 GMT

In some cases, an engineer may visit on install to make sure the correct socket is fitted and connected.

Thanks

Karl.