topic Re: Router not working in Broadband

Router not working

windpower — Sun, 08 Sep 2024 19:09:18 GMT

I have a router Fast 5364-3, from miday today the wired connection are not working.

WiFi work well.

I have swithched on an off, waited 30 minutes, no luck.

I have phoned custumers support, spoke to two people, they said that they will fix it, but since then not contact. They did not said what they will do.

I need the router for work!!!

Thanks for any help

Windpower

Re: Router not working

Divsec — Sun, 08 Sep 2024 20:13:35 GMT

Hi @windpower how many wired devices do you have? Are they connected directly to the router?

Re: Router not working

windpower — Sun, 08 Sep 2024 21:55:16 GMT

Hi Divsec

Three devices all connected directly to the router

Windpower

Re: Router not working

Debbie-TalkTalk — Mon, 09 Sep 2024 06:34:56 GMT

Hi @windpower

I'm really sorry to hear this.

Would you like me to order the replacement router for you?

Re: Router not working

windpower — Mon, 09 Sep 2024 07:03:58 GMT

Hi Debbie

Yes please send a replacement. Is is urgent

Thank you

Windpower

Re: Router not working

Debbie-TalkTalk — Mon, 09 Sep 2024 07:13:18 GMT

Hi @windpower

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router not working

windpower — Mon, 09 Sep 2024 08:40:40 GMT

Hi Debbie

Thank you

Windpower

Re: Router not working

Debbie-TalkTalk — Mon, 09 Sep 2024 08:42:05 GMT

Hi windpower

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: Router not working

windpower — Wed, 11 Sep 2024 16:26:36 GMT

Hi Debbie

I have received the route, it is installed and the wired connection works ok.

info there was only one micro filter in the box. Tomorrow, I will send back the old router.

I have some issues with the wi-fi.

In the old router I could set up the wi-fi ssd without being visible and and allow the devices MAC address. I cannot do that any more. The ssd has to be visible and allow all.

Can you help?

does the router need a software update?

Kind regards

Winfpower

Re: Router not working

Debbie-TalkTalk — Thu, 12 Sep 2024 06:24:06 GMT

Hi @windpower

I'm glad to hear that the router has arrived.

I've updated your router firmware to the latest version, please can you retest?

Re: Router not working

windpower — Fri, 13 Sep 2024 14:04:57 GMT

Hi Debbie

Everything is working, thank you for your help.

Last thing can you turn off UPnP

Kind regards

Windpower

Re: Router not working

Debbie-TalkTalk — Mon, 16 Sep 2024 05:34:06 GMT

Hi windpower

That's great, thanks for letting me know 🙂

Apologies, we are unable to switch UPnP off.