topic Re: Help with router in Broadband

Help with router

MClarke — Sun, 15 Sep 2024 10:12:17 GMT

I have been having an issue for about two months where the router will reject access i.e. trying to connect will bring up an error message "Router refused connection"

This problem will kick me off and prevent me from getting back online.

The simple solution WAS to reset the router but now that dosn't seem to work either. I have to reset it four or five times to get the conection back andeven then it might only last twenty minutes before I'm back to square one.

Re: Help with router

KeithFrench — Sun, 15 Sep 2024 14:12:02 GMT

What make/model of router do you have? Is this a wireless device that gets this error when it tries to connect to its WiFi network?

Re: Help with router

Anonymous — Mon, 16 Sep 2024 06:41:40 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Help with router

MClarke — Mon, 16 Sep 2024 15:16:31 GMT

Account up dated Michelle

And Keith- I have the standard router talk talk gave me several years ago. I'm pretty sure I've seen a few others with the same complaint.

Re: Help with router

KeithFrench — Mon, 16 Sep 2024 15:23:57 GMT

Hi @MClarke

Please can you answer the other question that I posed in my initial reply, namely:-

Is this a wireless device that gets this error when it tries to connect to its WiFi network?

Re: Help with router

Anonymous — Tue, 17 Sep 2024 06:12:42 GMT

Good morning,

Thank you. I've run a test on the line now which has detected a potential fault and the connection looks very unstable. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Does your main socket also have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test again in this set up please?

Thanks

Michelle

Re: Help with router

MClarke — Tue, 17 Sep 2024 10:41:08 GMT

Is this a wireless device that gets this error when it tries to connect to its WiFi network?

Two diffrent laptops and my phone, all of which come back with the same message

Re: Help with router

MClarke — Tue, 17 Sep 2024 10:43:53 GMT

Good morning.

Yes, there is a lack of dial tone on the voice service

There is no test socket per say.

If it helps, its a "master socker 5 C"

There is a pannel at the front that can be removed to reveal another connection inside it and I have plugged the micro filter into that to see if that works. The router and phone are also plugged into the micro filter so that should be good to go.

Re: Help with router

Anonymous — Tue, 17 Sep 2024 11:15:03 GMT

Good afternoon,

Thanks for confirming. The line test is still detecting a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. We'll re-check the fault first thing in the morning and will post an update back here.

Thanks

Michelle

Re: Help with router

Debbie-TalkTalk — Wed, 18 Sep 2024 06:51:17 GMT

Hi @MClarke

The fault has been assigned to an Openreach line engineer this morning. We should hopefully have further updates later this afternoon.

Thanks

Debbie

Re: Help with router

Chris-TalkTalk — Thu, 19 Sep 2024 08:53:00 GMT

Hi MClarke,

Openreach have now cleared and closed the fault ticket, Is everything OK at your end now?

Chris

Re: Help with router

Anonymous — Tue, 24 Sep 2024 05:38:43 GMT

Morning @MClarke

Is your connection now working ok?

Thanks

Michelle

Re: Help with router

MClarke — Wed, 25 Sep 2024 17:35:26 GMT

Sorry, I wanted to give it a few days to make sure. Yes the connection seems to be good now

Re: Help with router

MClarke — Wed, 25 Sep 2024 17:36:08 GMT

Yes, the connection seems to be ok now, thank you

Re: Help with router

Anonymous — Thu, 26 Sep 2024 05:56:13 GMT

Hello,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle