topic Re: Intermittent Broadband connection in Broadband

Intermittent Broadband connection

Angelmebe — Tue, 17 Sep 2024 09:30:39 GMT

I have spoken on chat to a talk talk agent to say our internet keeps going off and on and this means we have been using our mobile day which is now running low which has never happened as we are on a rollover with Sky. Apparently all checks were fine and we would have to pay £75 for an engineer to come and check and I’m not risking loosing such a lot of money. I heard someone mention firmware resolved their issues. Can this help me please.

Re: Intermittent Broadband connection

Karl-TalkTalk — Tue, 17 Sep 2024 10:25:06 GMT

What model router do you have currently ?

Is the connection dropping to wireless devices, or do you have any devices connected directly by a cable to the router ?

Thanks

Karl.

Re: Intermittent Broadband connection

Angelmebe — Tue, 17 Sep 2024 11:31:59 GMT

It’s Technicolor

DGA0122NLK wireless.
we connect wireless. Thank you

Re: Intermittent Broadband connection

Karl-TalkTalk — Tue, 17 Sep 2024 11:36:15 GMT

Have you transferred over from Shell ?

Thanks

Karl.

Re: Intermittent Broadband connection

Angelmebe — Tue, 17 Sep 2024 12:24:52 GMT

yes we have. I went through these questions online chat with talk talk. Tested said it all is fine but then said call out from a technician would be £75 is it wasn’t a problem caused by equipment. I’m not risking this.

Re: Intermittent Broadband connection

Karl-TalkTalk — Tue, 17 Sep 2024 12:33:42 GMT

If you contact the Shell Migration Team on 0345 172 0088 they can help and arrange an engineer.

With regards to potential engineer charges, Openreach make this condition to all suppliers who use their network. If the fault is within their network, there are no charges applied.

More details can be viewed here :

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Thanks

Karl.

Re: Intermittent Broadband connection

Angelmebe — Tue, 17 Sep 2024 13:32:52 GMT

many thanks. Appreciate this.

Re: Intermittent Broadband connection

Karl-TalkTalk — Tue, 17 Sep 2024 13:41:58 GMT

You're Welcome 🙂

Regards

Karl