topic Re: Connected : No Internet in Broadband

Connected : No Internet

itsstewart — Mon, 16 Sep 2024 20:10:27 GMT

Every night just before or just after midnight I can't get online and have to give up what I'm working on. The lights on my router flicker and I get 'Connected: No Internet' message when I check my wifi. Why is this?

Re: Connected : No Internet

Debbie-TalkTalk — Tue, 17 Sep 2024 06:03:04 GMT

Hi @itsstewart

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

Re: Connected : No Internet

itsstewart — Tue, 17 Sep 2024 11:10:12 GMT

No it hasn't

Re: Connected : No Internet

Debbie-TalkTalk — Tue, 17 Sep 2024 11:16:18 GMT

Hi itsstewart

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Connected : No Internet

itsstewart — Tue, 17 Sep 2024 11:31:03 GMT

I can't see how to do that, when I go to my profile it just has badges, statistics and recent notifications.

Re: Connected : No Internet

Debbie-TalkTalk — Tue, 17 Sep 2024 11:33:49 GMT

Hi @itsstewart

If you click on your Community Username, then select view user settings near the bottom, personal information tab.

Don't forget to click the save changes button after completing your profile.

Thanks

Re: Connected : No Internet

itsstewart — Wed, 18 Sep 2024 00:17:03 GMT

I entered name and phone no. but it won't let me get past step 2 - there's no 'next' to click so I don't know if it's saves

Re: Connected : No Internet

Anonymous — Wed, 18 Sep 2024 06:58:09 GMT

Morning,

Can I just confirm, which router are you using (make and model) and does the light go red on the router when this happens? Could you also log back into your My Account please and under the HomeSafe settings check to see if Homework time is selected please?

Thanks

Michelle

Re: Connected : No Internet

itsstewart — Wed, 18 Sep 2024 10:01:11 GMT

I've been migrated from Shell and my router is ZYKEL, I can't see any model number on it. No red light has ever appeared on it I have 5 green lights when it's connected and it's the 3 on the right that seem to flicker on and off when this happens

Re: Connected : No Internet

itsstewart — Wed, 18 Sep 2024 10:15:45 GMT

Home worktime is off

Re: Connected : No Internet

Chris-TalkTalk — Wed, 18 Sep 2024 10:34:24 GMT

Hi itsstewart,

I've been advised that to get the help you need please give the team a call on 0345 172 0088, they'll be able to help

Thanks

Chris