topic Re: Cisco AnyConnect no longer works in Broadband

Cisco AnyConnect no longer works

keithlondon92 — Tue, 17 Sep 2024 18:00:28 GMT

Hi,

I work for a large public sector company within their IT. Myself and other users who are with TalkTalk can’t get connected onto the VPN through the Cisco AnyConnect client. It has nothing to do with the IT at our end and is definitely a change made by TalkTalk.

I have tried a hard reset and all of the usual, it’s critical that I get this working.

can anyone in TalkTalk push out a firmware update or anything to my router? If it gets resolved, I will cancel my switch over to Sky (costing me £200; so really don’t want to switch) but I need this sorted asap.

thank you

Re: Cisco AnyConnect no longer works

keithlondon92 — Tue, 17 Sep 2024 18:09:11 GMT

My router is;

Sagemcom-FAST5364

Re: Cisco AnyConnect no longer works

Debbie-TalkTalk — Wed, 18 Sep 2024 06:25:58 GMT

Hi @keithlondon92

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

Re: Cisco AnyConnect no longer works

chrisfola — Wed, 18 Sep 2024 09:29:17 GMT

Hi, Samuel Colby from the Technical Services has just resolved my Cisco AnyConnect VPN connection issue over the phone

Re: Cisco AnyConnect no longer works

chrisfola — Wed, 18 Sep 2024 09:29:41 GMT

Samuel Colby from the Technical Services has just resolved my Cisco AnyConnect VPN connection issue over the phone

Re: Cisco AnyConnect no longer works

keithlondon92 — Wed, 18 Sep 2024 09:30:40 GMT

Hi, what did they have to do?

Re: Cisco AnyConnect no longer works

angusreid9 — Wed, 18 Sep 2024 11:54:56 GMT

I am having an identical issue. Since 17/9 I have not been able to access CISCO AnyConnect through my TalkTalk internet, despite having no issues previously. Any firmware update or any other solution to this would be much appreciated as I am unable to work from home until this problem is resolved.

Re: Cisco AnyConnect no longer works

Anonymous — Wed, 18 Sep 2024 11:58:13 GMT

Hi @angusreid9

Apologies, our Devices Team are aware of this and are working to resolve this as soon as possible. Please can you create your own topic and we can raise this over to our Devices Team for you.

Thanks

Michelle

Re: Cisco AnyConnect no longer works

Debbie-TalkTalk — Thu, 19 Sep 2024 07:15:49 GMT

Hi @keithlondon92

I've made a change, please can you retest this morning?

Re: Cisco AnyConnect no longer works

keithlondon92 — Thu, 19 Sep 2024 09:51:47 GMT

Thanks! That’s it working now, do you think this will be it sorted? Just don’t want it to happen again.

Re: Cisco AnyConnect no longer works

Debbie-TalkTalk — Thu, 19 Sep 2024 09:55:28 GMT

HI @keithlondon92

I'm so glad to hear this.

Our Devices Team are still working on this issue with the new firmware so it should be fully resolved soon.