topic Cannot connect to VPN since 16 Sept in Broadband

Cannot connect to VPN since 16 Sept

Daniel91 — Wed, 18 Sep 2024 10:14:31 GMT

I work for a large public sector company. Myself and other users who are with TalkTalk can’t get connected onto the VPN through the Cisco AnyConnect client. My issue started on Monday. It has nothing to do with the IT at our end and is definitely a change made by TalkTalk.

I have tried a hard reset and all of the usual, it’s critical that I get this working.

Please provide solution for this ASAP as I cannot work at the moment.

Re: Cannot connect to VPN since 16 Sept

Karl-TalkTalk — Wed, 18 Sep 2024 10:21:01 GMT

I've passed this to our Device Manager to apply a fix in the interim, whilst they are investigating this issue.

Thanks

Karl.

Re: Cannot connect to VPN since 16 Sept

Debbie-TalkTalk — Thu, 19 Sep 2024 10:02:34 GMT

Hi @Daniel91

Please can you also add your TalkTalk account or telephone number to your Community Profile.

Thanks