topic Re: Cisco anyconnect stopped working today in Broadband

Cisco anyconnect stopped working today

Bwfcjack — Mon, 16 Sep 2024 14:48:47 GMT

Company anyconnect VPN has stopped working on on my talktalk WiFi.

- works on hotspot from mobile phone

- restarted router, still doesn't work.

- tried 8am and 3pm, still not working

- all other WiFi seems ok

Any ideas?

Re: Cisco anyconnect stopped working today

KeithFrench — Mon, 16 Sep 2024 15:01:42 GMT

This is weird, you are the second person to report this today. What make/model of router are you using & what firmware version is it running?

Re: Cisco anyconnect stopped working today

Bwfcjack — Mon, 16 Sep 2024 15:16:21 GMT

Does this look right?

SG4K100202

FAST5364 3.00

It's a standard router I got from TT. Black and bronze-ish

Re: Cisco anyconnect stopped working today

KeithFrench — Mon, 16 Sep 2024 15:19:47 GMT

Yes, that is fine. Let me just check something with TalkTalk.

@Debbie-TalkTalk This customer has the same problem with the Cisco AnyConnect VPN client.

Re: Cisco anyconnect stopped working today

DaveLock — Mon, 16 Sep 2024 19:18:50 GMT

I am also having an IDENTICAL issue with AnyConnect ... was working Saturday, not working Monday (today); 2 hrs of TalkTalk online chat / testing hasn't resolved it.

Re: Cisco anyconnect stopped working today

jono3000 — Mon, 16 Sep 2024 19:59:51 GMT

I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th

Re: Cisco anyconnect stopped working today

Sujal — Mon, 16 Sep 2024 20:22:11 GMT

Same problem

Company VPN has stopped working on on my talktalk WiFi. No push notifications in the VPN app

- works on hotspot from mobile phone

- restarted router, still doesn't work.

- tried 8am and 5pm, spent whole day

- all other WiFi seems ok

looks like talk talk specific issue,

Re: Cisco anyconnect stopped working today

ferguson — Mon, 16 Sep 2024 20:30:39 GMT

OK, this does look like a widespread issue and has been flagged up to the support team.

Re: Cisco anyconnect stopped working today

Anonymous — Tue, 17 Sep 2024 05:48:57 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Cisco anyconnect stopped working today

Bwfcjack — Tue, 17 Sep 2024 05:59:36 GMT

Ok. Done

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Tue, 17 Sep 2024 06:09:30 GMT

Hi @Bwfcjack

Thank you.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Tue, 17 Sep 2024 08:18:32 GMT

Hi @Bwfcjack

I've made a change to the firmware, please can you retest?

Thanks

Debbie

Re: Cisco anyconnect stopped working today

Bwfcjack — Tue, 17 Sep 2024 08:22:32 GMT

Seems ok now, thanks.

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Tue, 17 Sep 2024 08:46:51 GMT

@Bwfcjack

That's great, thanks for letting me know.

Your router should remain on this firmware now whilst our Devices Team continue with their investigations.

Re: Cisco anyconnect stopped working today

pbpb1 — Thu, 19 Sep 2024 00:56:43 GMT

I also have had this problem since Monday - how do I request the firmware discussed above? Was there a firmware update over the weekend which caused this?

Thanks

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Thu, 19 Sep 2024 05:38:27 GMT

Hi pbpb1

Apologies for this.

Please can you create a new topic on the Community, we can then take a look at this for you.

Re: Cisco anyconnect stopped working today

Anonymous — Tue, 24 Sep 2024 08:24:22 GMT

Hi @Bwfcjack

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks

Michelle

Re: Cisco anyconnect stopped working today

Bwfcjack — Tue, 24 Sep 2024 08:50:57 GMT

Cisco anyconnect secure mobility client

Version 4.10.08025

IKEv2/IPsec NAT-T

I don't know what any of that means but hope it helps

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Tue, 24 Sep 2024 08:53:47 GMT

Hi @Bwfcjack

Perfect, thank you 🙂

Debbie

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Fri, 27 Sep 2024 12:22:32 GMT

Hi @Bwfcjack

I'm just sending you a Private Message about your router firmware.

Thanks