topic Re: Cisco AnyConnect not working at home in Broadband

Cisco AnyConnect not working at home

gecross — Wed, 18 Sep 2024 19:17:30 GMT

I have been unable to work from home for 3 days now as my employer vpn no longer work when using my Talk Talk broadband. Tried the live chat today but not helpful at all. Anything you can do?

Thanks

Re: Cisco AnyConnect not working at home

ferguson — Wed, 18 Sep 2024 19:19:17 GMT

This is a known issue and TalkTalk are working on it. Look out for a response from the support team tomorrow.

Re: Cisco AnyConnect not working at home

Debbie-TalkTalk — Thu, 19 Sep 2024 06:03:12 GMT

Hi @gecross

Apologies for this.

Our Devices Team are working to fix this issue.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Re: Cisco AnyConnect not working at home

Debbie-TalkTalk — Thu, 19 Sep 2024 07:08:14 GMT

Hi @gecross

Please can you add your TalkTalk landline number to your Community Profile, I can then try a fix this morning.

Re: Cisco AnyConnect not working at home

gecross — Thu, 19 Sep 2024 07:23:36 GMT

we do not have a landline number

Re: Cisco AnyConnect not working at home

Debbie-TalkTalk — Thu, 19 Sep 2024 07:30:46 GMT

Hi @gecross

Apologies, please can you add your TalkTalk account number instead?

Re: Cisco AnyConnect not working at home

gecross — Thu, 19 Sep 2024 07:39:29 GMT

REMOVED

Re: Cisco AnyConnect not working at home

Anonymous — Thu, 19 Sep 2024 07:40:40 GMT

Hello,

I've removed this from your post. Please do not post any personal information on the Community. Please can you add this to your Community Profile only.

We're applying the fix now.

Michelle

Re: Cisco AnyConnect not working at home

Debbie-TalkTalk — Thu, 19 Sep 2024 10:17:30 GMT

Hi @gecross

I've made some changes this morning, please can you retest?

Thanks

Re: Cisco AnyConnect not working at home

gecross — Thu, 19 Sep 2024 12:57:01 GMT

Hi Debbie, thr VPN seems to be working now. What was the island how did you fix it?

Re: Cisco AnyConnect not working at home

gecross — Thu, 19 Sep 2024 12:57:41 GMT

*issue

Re: Cisco AnyConnect not working at home

Debbie-TalkTalk — Thu, 19 Sep 2024 12:58:59 GMT

Hi @gecross

I'm so glad to hear this.

The issue was related to a recent firmware update on the router. Our Devices Team are still working to fully resolve this issue.

Thanks