topic Re: Dead router in Broadband

Dead router

Ant1162 — Thu, 19 Sep 2024 07:15:42 GMT

Hi , got up this morning to find no lights on my router.....

I've done all the usual tests by unplugging, changing sockets etc, still no joy.

How do I get it replaced ?

Many thanks

Re: Dead router

Anonymous — Thu, 19 Sep 2024 07:18:07 GMT

Morning Ant,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Dead router

Ant1162 — Thu, 19 Sep 2024 07:39:45 GMT

Hi Michelle,

I've updated my information for you.

Re: Dead router

Karl-TalkTalk — Thu, 19 Sep 2024 07:56:07 GMT

A router has been ordered for you.

Thanks

Karl.

Re: Dead router

Ant1162 — Thu, 19 Sep 2024 08:03:54 GMT

Hi Karl, that's fantastic.

Thank you.

Re: Dead router

Karl-TalkTalk — Thu, 19 Sep 2024 08:18:39 GMT

You're Welcome 🙂

Regards

Karl

Re: Dead router

Anonymous — Tue, 24 Sep 2024 05:40:27 GMT

Morning @Ant1162

How are you getting on?

Thanks

Michelle

Re: Dead router

Ant1162 — Tue, 24 Sep 2024 06:38:02 GMT

Hi Michelle,

my new router arrived the next morning, 10 minutes later I was back online.

Talk about great service !

I can't thank you and the team enough for the speedy result.

Ant.

Re: Dead router

Anonymous — Tue, 24 Sep 2024 06:42:46 GMT

Morning Ant,

I'm really glad to hear this and please let us know if you need any further assistance 🙂

Thanks

Michelle