topic Re: No VPN connection day2 in Broadband

No VPN connection day2

Sujal — Tue, 17 Sep 2024 08:27:47 GMT

Company VPN has stopped working on on my talktalk WiFi. No push notifications in the VPN app

- works on hotspot from mobile phone

- restarted router, still doesn't work.

- tried 8am and 5pm, spent whole day yesterday, today morning the same issue continues

- all other WiFi seems ok

looks like talk talk specific issue,

Re: No VPN connection day2

Debbie-TalkTalk — Tue, 17 Sep 2024 08:52:28 GMT

Hi @Sujal

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

Re: No VPN connection day2

Sujal — Tue, 17 Sep 2024 10:45:37 GMT

hope it will be sorted soon, please

Re: No VPN connection day2

Anonymous — Tue, 17 Sep 2024 11:02:30 GMT

Hello,

We're hoping to have an update by this afternoon.

Thanks

Michelle

Re: No VPN connection day2

Sujal — Tue, 17 Sep 2024 16:56:26 GMT

still waiting ...

Re: No VPN connection day2

Debbie-TalkTalk — Wed, 18 Sep 2024 05:33:16 GMT

Hi @Sujal

I'm sorry for the delay.

We are waiting for an update from our Devices Team. As soon as we receive an update then we will post back here.

Thanks

Debbie

Re: No VPN connection day2

Debbie-TalkTalk — Thu, 19 Sep 2024 08:07:18 GMT

Hi @Sujal

I've made a change this morning, please can you retest?

Re: No VPN connection day2

Debbie-TalkTalk — Tue, 24 Sep 2024 11:17:41 GMT

Hi @Sujal

Is everything working ok now?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?