topic Re: CISCO ANYTIME CONNECT BEING BLOCKED in Broadband

CISCO ANYTIME CONNECT BEING BLOCKED

Jspencely45 — Thu, 19 Sep 2024 07:51:07 GMT

Hi,

Since last Monday my work VPN on my work laptop, Cisco anyconnect, has been blocked on my home network. I have tried it on multiple other networks across a range of isps along with hotspotting from my phone and had no issues. Contacted customer service 6 times and they have flat out told me there is nothing they can do.

Any help would be much appreciated, if not I will be having to change isp asap.

Cheers

Re: CISCO ANYTIME CONNECT BEING BLOCKED

Karl-TalkTalk — Thu, 19 Sep 2024 08:20:35 GMT

I've made a small change to the router settings, please can you retest.

Thanks

Karl.

Re: CISCO ANYTIME CONNECT BEING BLOCKED

Karl-TalkTalk — Thu, 19 Sep 2024 08:21:18 GMT

I've also sent you a quick survey regarding our interaction.

Thanks

Karl.

Re: CISCO ANYTIME CONNECT BEING BLOCKED

Jspencely45 — Thu, 19 Sep 2024 08:25:24 GMT

Hi Karl,

This now works thank you very much.

I'm slightly bewildered how you managed to fix it so fast when the clowns on the chat couldn't do it in about 8 hours of interaction. Maybe you should be getting their salary on top.

Many thanks again superb piece of work.

Re: CISCO ANYTIME CONNECT BEING BLOCKED

Karl-TalkTalk — Thu, 19 Sep 2024 08:31:42 GMT

You're Welcome 🙂

Regards

Karl

Re: CISCO ANYTIME CONNECT BEING BLOCKED

Debbie-TalkTalk — Tue, 24 Sep 2024 08:23:51 GMT

Hi @Jspencely45

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you