topic Cisco AnyConnect VPN problem in Broadband

Cisco AnyConnect VPN problem

Woody_ — Thu, 19 Sep 2024 10:24:30 GMT

I'm also having this issue. I spent an hour on the TT support chat yesterday and they turned off my HomeSafe but that hasn't made any difference. If the solution is something that I can change myself please can someone post what that is? If the fix requires TT support please can someone contact me asap??? Thanks.

Re: Cisco AnyConnect VPN problem

Debbie-TalkTalk — Thu, 19 Sep 2024 10:30:41 GMT

Hi @Woody_

Apologies for this.

I've made some changes this morning. Please can you retest?

Thanks

Re: Cisco AnyConnect VPN problem

Woody_ — Thu, 19 Sep 2024 10:59:01 GMT

Whatever you did Debbie seems to have solved the problem. Thanks so much.

Re: Cisco AnyConnect VPN problem

Debbie-TalkTalk — Thu, 19 Sep 2024 11:00:55 GMT

Hi @Woody_

That's great, thanks for letting me know.

Debbie

Re: Cisco AnyConnect VPN problem

Debbie-TalkTalk — Tue, 24 Sep 2024 08:24:24 GMT

Hi @Woody_

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you