topic Re: Cisco AnyConnect workplace VPN in Broadband

Cisco AnyConnect workplace VPN

erinmay3 — Tue, 17 Sep 2024 09:12:30 GMT

Unable to connect to my workplace VPN, last able to connect on Friday 13th, haven’t been able to connect yesterday or today. Router was reset and no change. Ethernet cable doesn’t work. I can connect to the vpn using my mobile hotspot so it’s broadband that’s the issue. IT tried everything on their end and everything looks okay.

Re: Cisco AnyConnect workplace VPN

Debbie-TalkTalk — Tue, 17 Sep 2024 09:47:37 GMT

Hi @erinmay3

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

Re: Cisco AnyConnect workplace VPN

Stoney3 — Wed, 18 Sep 2024 12:14:55 GMT

Any update on this, or a link to more information?

Re: Cisco AnyConnect workplace VPN

Anonymous — Wed, 18 Sep 2024 12:17:16 GMT

Hi @Stoney3

Our Devices Team are still working to resolve this, however if you could create your own topic then we can also raise this over for you too to our Devices Team.

Thanks

Michelle

Re: Cisco AnyConnect workplace VPN

Chris-TalkTalk — Wed, 18 Sep 2024 14:38:33 GMT

Hi erinmay3,

Our Devices team have made some changes, can you please retest and let us know how you get on

Chris

Re: Cisco AnyConnect workplace VPN

erinmay3 — Wed, 18 Sep 2024 21:10:38 GMT

Hi @Chris-TalkTalk i have just retested but still not working

Re: Cisco AnyConnect workplace VPN

Debbie-TalkTalk — Thu, 19 Sep 2024 05:34:50 GMT

Hi erinmay3

Apologies for this. I will speak to our Devices Team now.

Re: Cisco AnyConnect workplace VPN

Debbie-TalkTalk — Thu, 19 Sep 2024 06:59:12 GMT

Hi @erinmay3

I've made a change, please can you retest this morning?

Re: Cisco AnyConnect workplace VPN

erinmay3 — Thu, 19 Sep 2024 08:22:59 GMT

Hi @Debbie-TalkTalk this is working now thank you

Re: Cisco AnyConnect workplace VPN

Debbie-TalkTalk — Thu, 19 Sep 2024 08:44:05 GMT

Hi @erinmay3

I'm so glad to hear this, thanks for letting me know.

Re: Cisco AnyConnect workplace VPN

steve_optiko — Thu, 19 Sep 2024 11:58:08 GMT

Hi, my partner is having the same issue. She has not been able to connect for a day or two using Cisco Anyconnect. Can you help please?

Re: Cisco AnyConnect workplace VPN

Anonymous — Thu, 19 Sep 2024 11:59:44 GMT

Hi @steve_optiko

I'm sorry to hear this. Please can you create a separate topic and we can look into this for you.

Thanks

Michelle

Re: Cisco AnyConnect workplace VPN

steve_optiko — Thu, 19 Sep 2024 12:10:20 GMT

Done 🙂

Re: Cisco AnyConnect workplace VPN

Anonymous — Thu, 19 Sep 2024 13:37:26 GMT

Hi steve,

Did you create a separate topic as I can't see this?

Thanks

Michelle

Re: Cisco AnyConnect workplace VPN

Anonymous — Tue, 24 Sep 2024 08:20:48 GMT

Hi @erinmay3

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks

Michelle

Re: Cisco AnyConnect workplace VPN

erinmay3 — Tue, 24 Sep 2024 08:44:47 GMT

IKEv2/IPsec NAT-T

5.0.03072

Re: Cisco AnyConnect workplace VPN

Debbie-TalkTalk — Tue, 24 Sep 2024 08:48:13 GMT

Hi @erinmay3

Perfect, thank you 🙂