https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065158#M870606 <P>That is what I thought. I have asked TT to downgrade it to V174 for you.</P> Thu, 19 Sep 2024 13:51:03 GMT KeithFrench 2024-09-19T13:51:03Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065149#M870598 <P>My work laptop VPN no longer connects via my TalkTalk router wifi.</P><P>I need to log on to a VPN for work from home.</P><P>I have a Sagemcom FAST F5364-3.T8 router.</P><P>Is there a way to get this to work please?</P> Thu, 19 Sep 2024 13:43:21 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065149#M870598 Munkydoctor 2024-09-19T13:43:21Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065151#M870600 <P>Hi Munkydoctor,</P> <P><BR />Which VPN client are you using?<BR /><BR />Chris</P> Thu, 19 Sep 2024 13:44:47 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065151#M870600 Chris-TalkTalk 2024-09-19T13:44:47Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065152#M870601 <P>Are you using the Cisco Anywhere Connect VPN client &amp; is the router running V202 firmware?</P> Thu, 19 Sep 2024 13:45:15 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065152#M870601 KeithFrench 2024-09-19T13:45:15Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065155#M870603 <P>I am using the Cisco AnyConnect Secure Mobile Client.</P><P>not sure of the firmware, i will try to find out now.</P><P>&nbsp;</P> Thu, 19 Sep 2024 13:46:42 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065155#M870603 Munkydoctor 2024-09-19T13:46:42Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065156#M870604 <P>Don't worry about the firmware I bet it is V202.&nbsp;I have asked one of TalkTalk's support to pick your thread up and downgrade it to V174 for you. That is a temporary fix until the problem with V202 can be sorted.<BR /><BR />They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.<BR /><BR /></P> Thu, 19 Sep 2024 13:48:59 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065156#M870604 KeithFrench 2024-09-19T13:48:59Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065157#M870605 <P>SOFTWARE VERSION&nbsp;<SPAN>SG4K100202</SPAN></P> Thu, 19 Sep 2024 13:50:14 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065157#M870605 Munkydoctor 2024-09-19T13:50:14Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065158#M870606 <P>That is what I thought. I have asked TT to downgrade it to V174 for you.</P> Thu, 19 Sep 2024 13:51:03 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065158#M870606 KeithFrench 2024-09-19T13:51:03Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065159#M870607 <P>Thanks, could you please give it 10 minutes then retest</P> <P><BR />Thanks</P> <P>Chris</P> Thu, 19 Sep 2024 13:51:29 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065159#M870607 Chris-TalkTalk 2024-09-19T13:51:29Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065161#M870608 <P>That's great thanks, problem seems to have been solved.</P><P><span class="lia-unicode-emoji" title=":right_facing_fist:">🤜</span></P> Thu, 19 Sep 2024 14:05:15 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065161#M870608 Munkydoctor 2024-09-19T14:05:15Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065162#M870609 <P>That's great, thanks for letting me know <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P><BR />Chris</P> Thu, 19 Sep 2024 14:08:27 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3065162#M870609 Chris-TalkTalk 2024-09-19T14:08:27Z https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3066304#M871001 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/734531">@Munkydoctor</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.</P> <P>&nbsp;</P> <P>Thank you</P> Tue, 24 Sep 2024 08:20:50 GMT https://community.talktalk.co.uk/t5/Broadband/My-work-laptop-VPN-no-longer-connects-via-my-TalkTalk-router/m-p/3066304#M871001 Debbie-TalkTalk 2024-09-24T08:20:50Z