topic Re: No internet in Broadband

No internet

Nora1988 — Thu, 19 Sep 2024 13:17:42 GMT

From yesterday no internet. I contacted TalkTalk morning, but Still nothing.

Re: No internet

Divsec — Thu, 19 Sep 2024 13:26:51 GMT

Hi @Nora1988 if you have a telephone is it working?

Have you tried rebooting the router after checking all the connections?

Your post has been escalated and you should hear soon.

Re: No internet

Nora1988 — Thu, 19 Sep 2024 13:32:05 GMT

I no have telephone.

yes, I tried everything.
The router has orange colour.

Re: No internet

Divsec — Thu, 19 Sep 2024 13:35:14 GMT

Hi @Nora1988 thanks for that info it will help the team diagnose your issue that bit quicker.

Re: No internet

Nora1988 — Thu, 19 Sep 2024 13:39:22 GMT

Ok, but I have to work from home and now I cannot. How long yet?

Re: No internet

Divsec — Thu, 19 Sep 2024 13:41:47 GMT

Hi @Nora1988 sorry for this non answer but I don't know. The TT staff here are superb and they will get to you as quickly as they can.

Re: No internet

Nora1988 — Thu, 19 Sep 2024 13:42:42 GMT

Okok, thank you.

Re: No internet

Chris-TalkTalk — Thu, 19 Sep 2024 13:43:32 GMT

Hi Nora,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet

Nora1988 — Thu, 19 Sep 2024 13:46:25 GMT

It is done.

Re: No internet

Chris-TalkTalk — Thu, 19 Sep 2024 14:25:58 GMT

Thanks, I'll take a look at it now

Chris

Re: No internet

Chris-TalkTalk — Thu, 19 Sep 2024 14:28:56 GMT

Line test is saying that your connection is affected by an existing network event, is your router currently connected to your test socket?

Chris

Re: No internet

Nora1988 — Thu, 19 Sep 2024 15:07:13 GMT

Yes. I checked.

Re: No internet

Chris-TalkTalk — Fri, 20 Sep 2024 05:48:08 GMT

Hi Nora1988,

Your internet connections appears to be working now, is everything OK at your end?

Chris

Re: No internet

Nora1988 — Fri, 20 Sep 2024 06:17:06 GMT

Hello.

Yes, it is working, thank you.

Re: No internet

Chris-TalkTalk — Fri, 20 Sep 2024 06:25:42 GMT

That's great news Nora, thanks for letting me know 🙂

Chris