topic Re: CISCO VPN not connecting in Broadband

CISCO VPN not connecting

SColeman12 — Thu, 19 Sep 2024 17:42:35 GMT

I am having exactly the same issue as a lot of people, everything was fine on the 12th September I could log on to my works VPN. Went to log on the 16th and couldn't log on to the VPN due to an error. Work IT engineers have checked my laptop and all is as it should be. Please someone from talktalk what is the solution??????????

Re: CISCO VPN not connecting

ferguson — Thu, 19 Sep 2024 17:47:35 GMT

Thanks for starting your own topic. Do you have a Sagemcom WiFi Hub? If so, a recent firmware update has affected a number of users and the support team should be able to fix this for you. Look for a response from them tomorrow morning.

Re: CISCO VPN not connecting

SColeman12 — Thu, 19 Sep 2024 18:13:59 GMT

Yes it is a Sagemcom, few glad there's a fix thought I was going to have to go back into the office :-)!

Re: CISCO VPN not connecting

Debbie-TalkTalk — Fri, 20 Sep 2024 05:36:55 GMT

Hi @SColeman12

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: CISCO VPN not connecting

SColeman12 — Fri, 20 Sep 2024 06:28:56 GMT

All fixed thank you

Re: CISCO VPN not connecting

Debbie-TalkTalk — Fri, 20 Sep 2024 06:44:14 GMT

Hi @SColeman12

That's great, thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: CISCO VPN not connecting

Debbie-TalkTalk — Tue, 24 Sep 2024 08:19:52 GMT

Hi @SColeman12

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you