topic CISCO AnyConnect VPN in Broadband

CISCO AnyConnect VPN

MrMotivator — Thu, 19 Sep 2024 19:43:46 GMT

Like many others I can no longer connect to the internet on my work laptop that uses CISCO AnyConnect VPN. This started on Monday 16th Sept and I have not been able to get internet connection on work laptop since then. I spent a couple of hours on a virtual chat with Talk Talk on Tuesday and asked for Homesafe to be turned off as it was suggested this may resolve the issue but it has not. Can someone at Talk Talk please provide a resolution.

Re: CISCO AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 05:54:27 GMT

Hi @MrMotivator

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: CISCO AnyConnect VPN

MrMotivator — Fri, 20 Sep 2024 06:35:45 GMT

I have added these Debbie

Thanks

Re: CISCO AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 06:51:41 GMT

Hi @MrMotivator

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Re: CISCO AnyConnect VPN

MrMotivator — Fri, 20 Sep 2024 07:40:16 GMT

Thanks Debbie,

That has sorted the issue and I can get internet access via cisco anyconnect now

Kevin

Re: CISCO AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 07:42:45 GMT

Hi Kevin @MrMotivator

I'm so glad to hear this, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: CISCO AnyConnect VPN

Debbie-TalkTalk — Tue, 24 Sep 2024 08:18:28 GMT

Hi @MrMotivator

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you