topic Re: Work VPN Blocked in Broadband

Work VPN Blocked

ksewell999 — Mon, 16 Sep 2024 15:23:38 GMT

I am unable to use my work VPN on my broadband now. It worked for years up until today. I've tested with my mobile hotspot and that works flawlessly.

I've factory reset the router to rule that out.

I had called TalkTalk support but they were adamant that this was not their issue despite my work's IT believing it is. It seems like either my router was updated or some ports are now being blocked which is causing this issue.

Any help would be much appreciated.

Re: Work VPN Blocked

ferguson — Mon, 16 Sep 2024 15:32:13 GMT

Please confirm your make/model of router and the current software version. Also, which VPN client are you using?

Re: Work VPN Blocked

ksewell999 — Mon, 16 Sep 2024 16:22:31 GMT

Hi,

Its the "Wi-Fi Hub" FAST5364 running SG4K100202.

Its Cisco AnyConnect.

Re: Work VPN Blocked

ferguson — Mon, 16 Sep 2024 16:31:11 GMT

OK, thanks for that, you should get a response from the support team tomorrow.

Re: Work VPN Blocked

Debbie-TalkTalk — Tue, 17 Sep 2024 05:52:28 GMT

Hi @ksewell999

I'm really sorry about this.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks

Re: Work VPN Blocked

ksewell999 — Wed, 18 Sep 2024 09:22:34 GMT

Hi,

I didn't hear anything from TalkTalk yesterday. Could you please provide an update? I tried to connect this morning and it is still not working.

Thanks

Re: Work VPN Blocked

Anonymous — Wed, 18 Sep 2024 09:29:04 GMT

Morning,

Apologies, we have chased our Devices Manager for an update this morning and he said they are still investigating but will come back to us ASAP.

Thanks

Michelle

Re: Work VPN Blocked

Debbie-TalkTalk — Thu, 19 Sep 2024 07:30:16 GMT

Hi @ksewell999

I've made a change, please can you retest this morning?

Re: Work VPN Blocked

ksewell999 — Thu, 19 Sep 2024 15:28:52 GMT

That's working now, thank you!

Re: Work VPN Blocked

Leeh8 — Thu, 19 Sep 2024 15:38:58 GMT

Hello Debbie,

I also have the same issue since Monday. I've been trying fixes with my work IT department and today bought a new laptop home and still have the same problem. Having read this thread it sounds like it is a TalkTalk settings issue.

Could you look into a fix for me as well please?

I am using Cisco Anyconnect VPN and my router is FAST 5364-3 T8

Thanks in advance.

Regards

Lee.

Re: Work VPN Blocked

Debbie-TalkTalk — Fri, 20 Sep 2024 05:22:58 GMT

Hi @ksewell999

I'm so glad to hear this, thanks for letting me know 🙂

@Leeh8 - Please can you create a topic on the Community, we can then take a look at this for you.

Thanks again.