topic Re: TalkTalk Equipment Returns in Broadband

TalkTalk Equipment Returns

B0nnet — Fri, 06 Sep 2024 09:45:48 GMT

Dear TalkTalk,

As I have cancelled my TalkTalk service, please may you assist me by sending a returns bag for my TalkTalk broadband router and my Youview box; I have asked via live chat twice in the over a month since I cancelled the service, and despite being told that a package had been send off for, nothing has materialised. Please advise- forty days is an incredibly long time for such a base request to be fulfilled. Regards.

Re: TalkTalk Equipment Returns

Debbie-TalkTalk — Fri, 06 Sep 2024 11:19:47 GMT

HI B0nnet

Apologies for this.

I've requested that a returns bag is sent, please allow 72hrs for this to arrive.

Thanks

Debbie

Re: TalkTalk Equipment Returns

Anonymous — Tue, 10 Sep 2024 07:50:17 GMT

Good morning,

How are you getting on, has the returns bag arrived?

Thanks

Michelle

Re: TalkTalk Equipment Returns

B0nnet — Wed, 11 Sep 2024 10:06:23 GMT

Good Morning Debbie,

In response to the aforementioned, I have not received a returns bag.

Kind Regards

Re: TalkTalk Equipment Returns

Debbie-TalkTalk — Wed, 11 Sep 2024 10:18:27 GMT

Hi B0nnet

Apologies for this. Sometimes there can be a slight delay with the returns bags arriving.

If you haven't received this by Monday then please post back here and let me know.

Debbie

Re: TalkTalk Equipment Returns

B0nnet — Thu, 19 Sep 2024 14:50:05 GMT

Hi Debbie,

It is incumbent upon me to inform you that I still have not received the returns bag,

Regards

Re: TalkTalk Equipment Returns

Gliwmaeden2 — Thu, 19 Sep 2024 16:56:30 GMT

Re-escalating this for you, @B0nnet.

Re: TalkTalk Equipment Returns

B0nnet — Thu, 19 Sep 2024 19:45:50 GMT

Thank you

Re: TalkTalk Equipment Returns

Debbie-TalkTalk — Fri, 20 Sep 2024 06:04:49 GMT

Hi @B0nnet

I'm really sorry about this.

I'm speaking to our Warehouse Team about this and I will post back as soon as I have further information.

Thanks

Re: TalkTalk Equipment Returns

Debbie-TalkTalk — Mon, 23 Sep 2024 10:46:21 GMT

Hi @B0nnet

Our Warehouse Team have escalated this again and I will check in again with you on Friday to see if the returns bag has arrived.

Apologies again for the delay.

Re: TalkTalk Equipment Returns

Debbie-TalkTalk — Fri, 27 Sep 2024 06:01:03 GMT

Hi @B0nnet

I can see that our Warehouse Team have resent the returns bag and this is processing.

You should receive this soon.

Re: TalkTalk Equipment Returns

B0nnet — Mon, 07 Oct 2024 21:32:48 GMT

Dear Debbie,

I thought it prudent to inform you that I have sent off the equipment today- thank you for all your assistance in following up; I heartily appreciate it!

Kind Regards

Re: TalkTalk Equipment Returns

Anonymous — Tue, 08 Oct 2024 05:34:14 GMT

Morning,

Thanks for the update 🙂

Michelle