topic Re: Cisco VPN issues in Broadband

Cisco VPN issues

nnnlowland — Fri, 20 Sep 2024 07:21:27 GMT

I have the same issue as several other users where I cannot connect to my company's Cisco VPN following a recent update.

Is a widespread fix planned for this or does it have to be done on a case-by-case basis?

Re: Cisco VPN issues

Anonymous — Fri, 20 Sep 2024 07:22:58 GMT

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Cisco VPN issues

nnnlowland — Fri, 20 Sep 2024 07:30:21 GMT

Hi, thanks for the quick response. I have updated those on my profile

Re: Cisco VPN issues

Debbie-TalkTalk — Fri, 20 Sep 2024 07:36:52 GMT

Hi @nnnlowland

Thank you for updating your Community Profile. I've made a change to the router firmware, please can you retest?

Debbie

Re: Cisco VPN issues

nnnlowland — Fri, 20 Sep 2024 07:38:12 GMT

Hi, I've re-tested and it appears to be working fine now, thanks!

Re: Cisco VPN issues

Debbie-TalkTalk — Fri, 20 Sep 2024 07:45:36 GMT

Hi @nnnlowland

I'm so glad to hear this, thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Cisco VPN issues

Debbie-TalkTalk — Tue, 24 Sep 2024 08:17:34 GMT

Hi @nnnlowland

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you