topic Re: Cisco Anyconnect VPN not working in Broadband

Cisco Anyconnect VPN not working

Btown — Fri, 20 Sep 2024 07:44:31 GMT

Hello, I have not been able to connect to Cisco Anyconnect VPN through my TalkTalk wifi this week. However, I am able to with my mobile hotspot so it seems that the TalkTalk wifi is having issues.

I've noticed many other community posts here with the same issue (Cisco AnyConnect) where the router firmware was updated. Can someone please help me fix this issue? Thank you!

Re: Cisco Anyconnect VPN not working

Debbie-TalkTalk — Fri, 20 Sep 2024 07:54:18 GMT

Hi @Btown

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Cisco Anyconnect VPN not working

Btown — Fri, 20 Sep 2024 07:56:57 GMT

Well done Debbie! And thank you for the quick fix. This has resolved my issue 🙂

Re: Cisco Anyconnect VPN not working

Debbie-TalkTalk — Fri, 20 Sep 2024 08:01:20 GMT

Hi @Btown

That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Cisco Anyconnect VPN not working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:26:52 GMT

Hi @Btown

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you