topic Re: Cisco AnyConnect VPN in Broadband

Cisco AnyConnect VPN

Mike3191 — Fri, 20 Sep 2024 08:57:53 GMT

My company Cisco AnyConnect VPN will no longer connect through my TalkTalk router (Sagemcom-FAST5364)

Re: Cisco AnyConnect VPN

Anonymous — Fri, 20 Sep 2024 08:59:38 GMT

Hi Mike,

Apologies, we can fix this for you.

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Cisco AnyConnect VPN

Mike3191 — Fri, 20 Sep 2024 09:06:17 GMT

Profile updated

Re: Cisco AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 09:18:48 GMT

Hi @Mike3191

Thank you 🙂

I've made a change to router firmware, please can you retest?

Re: Cisco AnyConnect VPN

Mike3191 — Fri, 20 Sep 2024 09:26:40 GMT

All fixed, now working.
Many thanks for your prompt attention, much appreciated.
Best regards, Mike

Re: Cisco AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 09:30:41 GMT

Hi Mike @Mike3191

I'm so glad to hear this, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Cisco AnyConnect VPN

simon-28 — Fri, 20 Sep 2024 10:03:32 GMT

New to the community but I also have been battling with the same issue for a couple of weeks. Would it be possible to apply the same fix please

Re: Cisco AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 10:06:17 GMT

HI @simon-28

Apologies for this.

Please can you create a new topic here Broadband - TalkTalk Help & Support

I can then take a look at this for you.

Thanks

Re: Cisco AnyConnect VPN

simon-28 — Fri, 20 Sep 2024 10:07:25 GMT

Thanks Debbie. I will do that now

Re: Cisco AnyConnect VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 10:08:57 GMT

Hi @simon-28

Thank you 🙂

Re: Cisco AnyConnect VPN

Debbie-TalkTalk — Tue, 24 Sep 2024 08:13:45 GMT

Hi @Mike3191

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you