topic Re: Ciscp VPN not working in Broadband

Ciscp VPN not working

VickiL — Fri, 20 Sep 2024 08:33:32 GMT

Hello

I have been unable to work from home due to the above issue which I understand is a known Talktalk issue, please can Talktalk advise if this is being fixed and the timescale for this as I will need to change broadband provider if you cannot provide facilities to allow me to work from home.

Vicki

Re: Ciscp VPN not working

Debbie-TalkTalk — Fri, 20 Sep 2024 08:36:25 GMT

Hi @VickiL

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look for you.

Thanks

Debbie

Re: Ciscp VPN not working

VickiL — Fri, 20 Sep 2024 08:47:09 GMT

Done

Re: Ciscp VPN not working

Debbie-TalkTalk — Fri, 20 Sep 2024 09:12:01 GMT

Hi @VickiL

Thank you 🙂

I've made a change to your router firmware, please can you keep the router powered up whilst the firmware is updating.

Debbie

Re: Ciscp VPN not working

Debbie-TalkTalk — Fri, 20 Sep 2024 12:00:26 GMT

Hi @VickiL

Is everything working ok now?

Re: Ciscp VPN not working

VickiL — Fri, 20 Sep 2024 12:10:05 GMT

Thanks, I'm working in the office currently but will check when I get home

Re: Ciscp VPN not working

Debbie-TalkTalk — Fri, 20 Sep 2024 12:11:56 GMT

Hi @VickiL

Ok, no problem 🙂

If you do experience any further issues then please let us know here.

Thanks

Debbie

Re: Ciscp VPN not working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:14:30 GMT

Hi @VickiL

Is everything working ok now?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

Re: Ciscp VPN not working

VickiL — Tue, 24 Sep 2024 15:31:59 GMT

Yes it’s working now thanks for your help!

Re: Ciscp VPN not working

Debbie-TalkTalk — Wed, 25 Sep 2024 05:33:02 GMT

Hi @VickiL

That's great, thanks for letting me know 🙂

Debbie