topic Re: CISCO CONNECT in Broadband

CISCO CONNECT

andrewveg — Fri, 20 Sep 2024 10:10:07 GMT

Hi I work for a large public organisation and my internet is working fine but I cannot connect to VPN. This is an urgent issue I need resolved as I am unable to work at home. I’ve been advised it does not lie with my organisations IT and it’s due to Talk Talk firmware. Please can I have support with this issue.

Re: CISCO CONNECT

Anonymous — Fri, 20 Sep 2024 10:13:04 GMT

Hi andrew,

I'm sorry to hear this and we can fix this here for you.

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: CISCO CONNECT

andrewveg — Fri, 20 Sep 2024 10:18:11 GMT

Hi Michelle

this has been updated, thanks

Re: CISCO CONNECT

Anonymous — Fri, 20 Sep 2024 10:28:53 GMT

Hello andrew,

Great, thank you. I've made a change to your router firmware now to resolve the VPN issue. Could you retest please and let us know if this is now working for you?

Thanks

Michelle

Re: CISCO CONNECT

andrewveg — Fri, 20 Sep 2024 10:32:48 GMT

That’s it fixed Michelle thank you!

Re: CISCO CONNECT

Anonymous — Fri, 20 Sep 2024 10:35:20 GMT

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle 🙂