topic Re: Cisco anyconnect stopped working today in Broadband

Cisco anyconnect stopped working today

Steve_26 — Wed, 18 Sep 2024 08:57:30 GMT

Unable to connect to my workplace VPN, IT said its a TalkTalk issues and to contact you as I may need a firmware update, please can you look into this asap

Re: Cisco anyconnect stopped working today

Chris-TalkTalk — Wed, 18 Sep 2024 09:35:46 GMT

Hi Steve,

We're look into this, I'll let you know as soon as I have an update

Chris

Re: Cisco anyconnect stopped working today

Steve_26 — Wed, 18 Sep 2024 17:06:29 GMT

This is my Firmware Version: SG4K100202, is this the latest version? Do I need to update it, or is this the version that is creating all the problems, still cant use VPN, my manager is not happy, I'm not happy, really need to get this fixed please.

Re: Cisco anyconnect stopped working today

Steve_26 — Wed, 18 Sep 2024 17:07:27 GMT

Also Hardware Version FAST5364 3.00 - Sagemcom

Re: Cisco anyconnect stopped working today

Gliwmaeden2 — Wed, 18 Sep 2024 17:38:55 GMT

Staff reply during the day, @Steve_26, but leave the router on all the time, unless staff say otherwise. Most updates will happen overnight.

Re: Cisco anyconnect stopped working today

ferguson — Wed, 18 Sep 2024 17:39:40 GMT

That is the device and software version affected. Look out for a further response from the support team when they are back online tomorrow.

Re: Cisco anyconnect stopped working today

Anonymous — Thu, 19 Sep 2024 06:14:17 GMT

Hi Steve,

I'm really sorry. We've chased our team again this morning and asked them to confirm when this will be resolved. As soon as we know more then we'll post back here ASAP.

Thanks

Michelle

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Thu, 19 Sep 2024 09:54:33 GMT

Hi @Steve_26

Is everything working ok now?

Re: Cisco anyconnect stopped working today

Steve_26 — Thu, 19 Sep 2024 10:03:40 GMT

Hi Debbie, yes I have managed to log onto the VPN, my manager is happy therefor I am very happy, thanks so much for getting this sorted, was closed to pulling all my hair out, still all's well now thank you.

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Thu, 19 Sep 2024 10:05:26 GMT

Hi Steve_26

I'm so glad to hear this and apologies again for the issues you experienced.

Debbie

Re: Cisco anyconnect stopped working today

andrewveg — Fri, 20 Sep 2024 10:13:00 GMT

I have the same issue with this please can I have support - cannot connect to my organisations VPN ciscoconnects

Re: Cisco anyconnect stopped working today

Debbie-TalkTalk — Fri, 20 Sep 2024 10:21:15 GMT

Hi @andrewveg

Apologies for this, I will post on your topic now.

Thanks

Debbie