topic Re: VPN is not connecting with work laptop with WiFi in Broadband

VPN is not connecting with work laptop with WiFi

naveensub — Fri, 20 Sep 2024 10:23:38 GMT

I am not able to connect work VPN using talktalk wifi router. Need this to resolve urgently. Please help

Re: VPN is not connecting with work laptop with WiFi

Anonymous — Fri, 20 Sep 2024 10:26:55 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: VPN is not connecting with work laptop with WiFi

naveensub — Fri, 20 Sep 2024 10:38:06 GMT

Done

Re: VPN is not connecting with work laptop with WiFi

naveensub — Fri, 20 Sep 2024 10:51:31 GMT

Updated as asked

Re: VPN is not connecting with work laptop with WiFi

Anonymous — Fri, 20 Sep 2024 11:15:55 GMT

Hello,

Could you check and confirm if the telephone number is correct in your Community Profile please? If it is then could you also add your Account number too please in your Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: VPN is not connecting with work laptop with WiFi

naveensub — Fri, 20 Sep 2024 11:23:53 GMT

Sorry there was mistake in the phone number. Updated it just now.

Re: VPN is not connecting with work laptop with WiFi

Anonymous — Fri, 20 Sep 2024 11:30:07 GMT

Thank you. I've updated the router firmware now. Please can retest and let us know if the VPN is now working for you?

Michelle

Re: VPN is not connecting with work laptop with WiFi

naveensub — Fri, 20 Sep 2024 11:35:41 GMT

Thank you so much. Now it is connecting. What was the issue...?? Will it come again in future.?

Re: VPN is not connecting with work laptop with WiFi

Debbie-TalkTalk — Fri, 20 Sep 2024 11:37:59 GMT

Hi @naveensub

That's great, thanks for letting us know.

It was related to an issue with the firmware and our Devices Team are currently looking into the issue.

This only appears to be affecting certain VPN clients.

Re: VPN is not connecting with work laptop with WiFi

naveensub — Fri, 20 Sep 2024 11:39:35 GMT

Thank you 👍.

Re: VPN is not connecting with work laptop with WiFi

Debbie-TalkTalk — Fri, 20 Sep 2024 11:41:20 GMT

Hi @naveensub

No problem.

If you do experience any further issues then please let us know here.

Re: VPN is not connecting with work laptop with WiFi

Debbie-TalkTalk — Tue, 24 Sep 2024 08:56:11 GMT

Hi @naveensub

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks