topic Re: Internet dropping sporadically in Broadband

Internet dropping sporadically

Baggers32 — Sat, 14 Sep 2024 16:43:41 GMT

We’re not on Fibre. Over the last week or so the signal has been dropping and then coming back. I wonder if we need a new router?

Have checked the service. It says there’s a reported issue but clicking on checking status connects to nothing!

Also tried the Bot. That ultimately wanted to refer me to an agent but they were all busy!

VERY FRUSTRATING!!

Any suggestions please?

Re: Internet dropping sporadically

Baggers32 — Sat, 14 Sep 2024 17:05:44 GMT

P.S. Then when it comes back again and I do a speed test it tells me all is ok.

incidentally it’s just dropped again. Aaagh!!

Re: Internet dropping sporadically

Anonymous — Mon, 16 Sep 2024 07:31:40 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however the connection does look very unstable. Does your main socket have a test socket please? Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

Re: Internet dropping sporadically

Baggers32 — Tue, 17 Sep 2024 16:44:29 GMT

Hi Michelle, I don't think the main Openreach socket has a test socket? Is it a good idea to try a new router?

Thanks,

Ian

Re: Internet dropping sporadically

Debbie-TalkTalk — Wed, 18 Sep 2024 06:42:19 GMT

Hi @Baggers32 ,

Testing with a new router will help rule out any faults with your current one.

Would you like me to go ahead and order a router for testing?

Re: Internet dropping sporadically

Anonymous — Fri, 20 Sep 2024 07:48:08 GMT

Morning @Baggers32

Do you still need assistance with this?

Thanks

Michelle

Re: Internet dropping sporadically

Baggers32 — Fri, 20 Sep 2024 09:01:47 GMT

Hi Debbie/Michelle,

Connection seems to have been a little more stable - don't know if that would show from a line test?

Yes please, send a new router - that may help.

Re: Internet dropping sporadically

Debbie-TalkTalk — Fri, 20 Sep 2024 09:24:26 GMT

Hi @Baggers32

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Internet dropping sporadically

Baggers32 — Fri, 20 Sep 2024 11:45:09 GMT

Thanks Debbie - will give it a try. Do you think an extender or booster might help?

Re: Internet dropping sporadically

Debbie-TalkTalk — Fri, 20 Sep 2024 11:46:55 GMT

Hi Baggers32

Thank you.

The booster/extender would only help with coverage issues (WIFI)

Please let us know how the connection compares with the new router connected.

Re: Internet dropping sporadically

Baggers32 — Sun, 22 Sep 2024 11:24:00 GMT

Thanks Debbie - will do.

Re: Internet dropping sporadically

Debbie-TalkTalk — Mon, 23 Sep 2024 06:02:23 GMT

Hi Baggers32

Thank you 🙂

Re: Internet dropping sporadically

Debbie-TalkTalk — Thu, 26 Sep 2024 08:20:13 GMT

Hi @Baggers32

Have you received the router?

Re: Internet dropping sporadically

Baggers32 — Thu, 26 Sep 2024 08:43:31 GMT

I have thanks Debbie - I am going to install it this morning. Will give it a few days before I let you know how it's doing!

Re: Internet dropping sporadically

Debbie-TalkTalk — Thu, 26 Sep 2024 08:45:43 GMT

Hi Baggers32

Ok that's great, thank you 🙂

Re: Internet dropping sporadically

Baggers32 — Sun, 29 Sep 2024 16:17:11 GMT

Hi Debbie. Things seem to be more constant so hopefully the new router has helped. Thank you.

The old router has been sent back.
Could you run a test to see if any issues show up now please?

Re: Internet dropping sporadically

Anonymous — Mon, 30 Sep 2024 06:29:05 GMT

Morning,

Thanks for the update and I'm glad to hear this. I've run a test on the line now which is clear and the connection stats look ok.

Michelle

Re: Internet dropping sporadically

Baggers32 — Mon, 30 Sep 2024 11:25:33 GMT

Thank you Michelle

Re: Internet dropping sporadically

Anonymous — Mon, 30 Sep 2024 11:31:13 GMT

No problem 🙂

Thanks

Michelle