topic Re: Unable to connect via VPN in Broadband

Unable to connect via VPN

DShadman — Fri, 20 Sep 2024 12:36:07 GMT

I am unable to connect my work laptop Cisco vpn to my home wifi since the 17th Sept. Apparently this is a known issue as loads of customers have complained on this forum and it is due to a firmware update that has recently been completed. Could you please confirm if there is a fix for this issue as it is stopping me working from home? So far nobody has been able to resolve the issue.

Re: Unable to connect via VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 12:40:13 GMT

Hi @DShadman

Apologies for this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Unable to connect via VPN

DShadman — Fri, 20 Sep 2024 12:49:27 GMT

Hi, all completed.

Re: Unable to connect via VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 12:53:51 GMT

Hi @DShadman

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Re: Unable to connect via VPN

DShadman — Fri, 20 Sep 2024 12:55:54 GMT

Thank you I have had to come into the office as the router wasn’t working. I will retest when I get home and let you know. Thanks

Re: Unable to connect via VPN

Debbie-TalkTalk — Fri, 20 Sep 2024 12:58:50 GMT

Hi @DShadman

Apologies for this.

I'm confident this will resolve the issue for you. If you do experience any further issues then please post back here and let me know.

I will also check in again with you on Monday.

Re: Unable to connect via VPN

DShadman — Fri, 20 Sep 2024 16:14:02 GMT

Hi Debbie,

I can confirm I can now connect.

Thank you so much for your help.

Re: Unable to connect via VPN

Debbie-TalkTalk — Mon, 23 Sep 2024 05:47:13 GMT

Hi @DShadman

I'm so glad to hear this, thanks for letting us know,

Debbie

Re: Unable to connect via VPN

Debbie-TalkTalk — Fri, 27 Sep 2024 05:45:48 GMT

Hi @DShadman

I'm just sending you a Private Message.

Thanks