topic Re: Cisco AnyConnect VPN no longer working in Broadband

Cisco AnyConnect VPN no longer working

Stoney3 — Fri, 20 Sep 2024 13:09:11 GMT

Please add me to the long list of users who can no longer use Cisco AnyConnect to connect to my work VPN.

FYI the connection works fine when connecting via a mobile hotspot and started earlier this week. Before this had been stable for years.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Fri, 20 Sep 2024 13:25:40 GMT

Hi @Stoney3

Apologies for this.

I've made a change to your router firmware, please can you keep the router powered up whilst the firmware is updating. This should be updated within the next 15 minutes.

Thanks

Re: Cisco AnyConnect VPN no longer working

Stoney3 — Fri, 20 Sep 2024 14:18:37 GMT

Should it take over an hour to update? Just got a flashing orange light.

Re: Cisco AnyConnect VPN no longer working

Stoney3 — Fri, 20 Sep 2024 14:34:15 GMT

Thank you, now working

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Mon, 23 Sep 2024 05:39:34 GMT

Hi @Stoney3

I'm so glad to hear this.

If you do experience any further issues then please let us know.

Debbie

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:56:55 GMT

Hi @Stoney3

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks

Re: Cisco AnyConnect VPN no longer working

Stoney3 — Tue, 24 Sep 2024 16:44:39 GMT

It's Cisco AnyConnect Secure Client v5.0.0.2075. The protocol is IKEv2/IPSec NAT-T. All IP4 traffic is tunneled.

As previously stated, fixed by whatever you did to the router.

Re: Cisco AnyConnect VPN no longer working

Debbie-TalkTalk — Wed, 25 Sep 2024 05:48:44 GMT

Hi @Stoney3

Perfect, thank you 🙂

Debbie