topic Re: Old Router - Huawei HG633 low speeds in Broadband

Old Router - Huawei HG633 low speeds

Termickb — Sat, 14 Sep 2024 20:27:29 GMT

Hi.

We currently have a old huawei router - HG633. we have had this for ,many years and when i managed to speak to someone on the phone from the talktalk team beginning of this year, they said this was the newest and best router they have(i am not tech savvy but my daughter has informed me that it is actually a very old router)

The download speed frequently falls to below 3.2mbps and we have to reset everyday to try and reboot it and quicken the speeds. This some times does not work.

It also falls under my guaranteed speed so how do i go about speaking to someone about this?

How do i also speak to someone about ordering a new router hopefully free of charge as over the phone is near enough impossible.

kind regards

Re: Old Router - Huawei HG633 low speeds

KeithFrench — Sun, 15 Sep 2024 14:17:40 GMT

That router is very old. I have asked one of TalkTalk's support to pick your thread up and update it for you FOC.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Old Router - Huawei HG633 low speeds

Debbie-TalkTalk — Mon, 16 Sep 2024 06:04:14 GMT

Morning @Termickb

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Old Router - Huawei HG633 low speeds

Debbie-TalkTalk — Wed, 18 Sep 2024 08:05:00 GMT

Hi @Termickb

Do you still need help with this?

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Old Router - Huawei HG633 low speeds

Termickb — Fri, 20 Sep 2024 21:41:49 GMT

Thanks for the replies. i have updated my details now. thank you.

Re: Old Router - Huawei HG633 low speeds

Gliwmaeden2 — Sat, 21 Sep 2024 07:36:37 GMT

It will now be after the weekend before staff reply, @Termickb.

Re: Old Router - Huawei HG633 low speeds

Debbie-TalkTalk — Mon, 23 Sep 2024 06:33:28 GMT

Hi @Termickb

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

Re: Old Router - Huawei HG633 low speeds

Debbie-TalkTalk — Thu, 26 Sep 2024 08:21:37 GMT

Hi @Termickb

Have you received the router?

Re: Old Router - Huawei HG633 low speeds

Anonymous — Mon, 30 Sep 2024 11:16:20 GMT

Good afternoon,

How are you getting on?

Thanks

Michelle