topic Re: No internet in Broadband

No internet

Simon632 — Sun, 22 Sep 2024 05:41:58 GMT

I have no Internet connected, not sure how long it been like this. Was certainly working yesterday, any help in this matter would be appreciate

Re: No internet

Gliwmaeden2 — Sun, 22 Sep 2024 06:04:23 GMT

It helps if you can tell us what package you are on: ADSL (ordinary copper); FTTC (still copper to the house, but fibre to the cabinet) or FTTP (full fibre), @Simon632.

What router have you got and are any lights showing?

Try switching it off completely for at least half an hour.

If it doesn't come back, try plugging in directly at the test socket. Leave it plugged in there until staff reach your thread tomorrow.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Any "noise" on the phone line?

Staff are not on here today.

Ensure that your Personal Information details are completed for them to identify your account.

Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: No internet

Simon632 — Sun, 22 Sep 2024 06:10:39 GMT

I am on adsl and router is flashing amber. Hope this helps

Re: No internet

Gliwmaeden2 — Sun, 22 Sep 2024 07:01:18 GMT

So it's a Sagemcom router or Huawei?

Please check the exact model by looking at smallprint. There's a sticky label on the back.

Did you switch it off completely, @Simon632?

Re: No internet

Simon632 — Sun, 22 Sep 2024 07:01:15 GMT

It is a sagemcom router

Re: No internet

Gliwmaeden2 — Sun, 22 Sep 2024 07:02:19 GMT

I just edited my previous reply:

Have you switched off the router for 30 minutes?

Re: No internet

Gliwmaeden2 — Sun, 22 Sep 2024 07:04:12 GMT

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/2972083

Re: No internet

Simon632 — Sun, 22 Sep 2024 10:23:57 GMT

Still no joy after turning out router for 30 mins, wonder if more people are having g a issue with no Internet today

Re: No internet

Trucking1 — Sun, 22 Sep 2024 15:27:20 GMT

I have also no internet connection, must be something to do with the thunderstorms last night.

Re: No internet

Gliwmaeden2 — Sun, 22 Sep 2024 15:49:03 GMT

Please start your own thread, @Trucking1.

Return to the message board and click start a topic.

Re: No internet

Gliwmaeden2 — Sun, 22 Sep 2024 15:58:22 GMT

@Simon632, please just follow up on this thread.

I know someone suggested you start another and you also followed up on someone else's thread!

Staff will respond to this one during the day.

They are on here early in the morning so do keep plugged in to the test socket for now, if you have one.

Also try to check the quality of the phone line. Is it clear or crackling?

Re: No internet

Chris-TalkTalk — Mon, 23 Sep 2024 08:28:01 GMT

Hi Simon632,

How are you getting on, do you still need assistance?

Chris

Re: No internet

Gliwmaeden2 — Mon, 23 Sep 2024 07:57:10 GMT

@Chris-TalkTalk, this is @Simon632's original thread.

Re: No internet

Chris-TalkTalk — Mon, 23 Sep 2024 08:28:45 GMT

Thanks Gliwmaeden2, I've changed the name 🙂

Chris