topic Re: Broadband issue in Broadband

Broadband issue

Rifqat — Sun, 22 Sep 2024 15:01:44 GMT

My broadband just has the flashing amber light for the past hour I’ve resetted it,turn it off but still experiencing this issues pls I need internet .What do I do I need to fix this urgently

Re: Broadband issue

KeithFrench — Sun, 22 Sep 2024 15:06:38 GMT

Have you tried moving the router to the test socket, which is behind the master socket's removable faceplate? Connect it with a known good microfilter.

Re: Broadband issue

Simon632 — Sun, 22 Sep 2024 15:43:04 GMT

Do you know how long your Internet been off, mine be off at least 12 hours

Re: Broadband issue

ferguson — Sun, 22 Sep 2024 15:51:31 GMT

@Simon632

As mentioned elsewhere, please start your own topic if you need help.

Re: Broadband issue

Gliwmaeden2 — Sun, 22 Sep 2024 15:56:04 GMT

@ferguson, Simon 632 already has a topic from this morning.

https://community.talktalk.co.uk/t5/Broadband/No-internet/td-p/3065687#M870837

Re: Broadband issue

Anonymous — Mon, 23 Sep 2024 06:47:46 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Broadband issue

Rifqat — Tue, 24 Sep 2024 09:06:32 GMT

Done now pls I need some help cause I’ve also tried connecting it with a micro filter but still it’s showing flashing amber and I need internet .i need to use what I’m paying for

Re: Broadband issue

Debbie-TalkTalk — Tue, 24 Sep 2024 09:17:40 GMT

Hi @Rifqat

Please can you also add your TalkTalk landline number or account number to your Community Profile, we can then locate your line details.

Thanks

Re: Broadband issue

Rifqat — Tue, 24 Sep 2024 09:21:37 GMT

Done

Re: Broadband issue

Debbie-TalkTalk — Tue, 24 Sep 2024 09:26:25 GMT

Hi @Rifqat

Thank you. I've completed a line test and this is clear - No faults detected.

Have you tested with a different router? We can send a replacement router for testing.

Re: Broadband issue

Rifqat — Tue, 24 Sep 2024 09:37:04 GMT

No I haven’t tested with a different router cause I don’t have one will be grateful for a replacement

Re: Broadband issue

Debbie-TalkTalk — Tue, 24 Sep 2024 09:43:34 GMT

Hi @Rifqat

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Broadband issue

Rifqat — Tue, 24 Sep 2024 09:50:55 GMT

Can you please not send it to the adress on my account cause I’ve been trying to change the adress but it’s not letting me change it

Re: Broadband issue

Chris-TalkTalk — Tue, 24 Sep 2024 10:24:22 GMT

Hi Rifqat,

Could you add your address to the private notes section of your community profile

Thanks

Chris

Re: Broadband issue

Gliwmaeden2 — Tue, 24 Sep 2024 11:49:09 GMT

@Rifqat, if your address needs correction in My Account, please also post about this in the billing section.

Re: Broadband issue

Rifqat — Wed, 25 Sep 2024 11:07:42 GMT

Any updates on this cause I actually need internet and I’ve tried calling the line but it keeps redirecting me online

Re: Broadband issue

Chris-TalkTalk — Wed, 25 Sep 2024 11:53:51 GMT

The router was dispatched yesterday but it was sent to the billing address

Chris