topic Re: Cisco Anytime Connect not working or being blocked in Broadband

Cisco Anytime Connect not working or being blocked

NeilMacc — Wed, 18 Sep 2024 19:27:31 GMT

Been trying since Monday to connect to my works VPN using Cisco AnyTime Connect. It will not connect over Talk Talk broadband but WILL if I connect using my mobile as a hot spot which thankfully is not Talk Talk.

I have tried contacting support via the chat bot the last 3 days really awful service from admitting there is an issue to suggesting its work or Cisco's fault. It obvious from quick Google search loads of people have this problem and Talk Talks response is very poor.

Please can you resolve this issue ASAP my details are below:

TalkTalk Wi-Fi Hub 2 / FAST S464-2T4 / Sagemcom
version SG4K100202

Hardware Version FAST5464 2.00
Software Version SG4K100202

People are suggesting its a firmware issue I have been waiting for you to update this since Tuesday

I expect a quick and professional response

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Thu, 19 Sep 2024 05:56:38 GMT

Hi NeilMacc

Please can you add your name and TalkTalk landline number to your Community Profile, I can then pass the details to our Devices Team.

The Devices Team are working to fix this issue.

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Thu, 19 Sep 2024 07:00:10 GMT

Hi @NeilMacc

Please can you add your TalkTalk landline number to your Community Profile, I can then try a fix this morning.

Re: Cisco Anytime Connect not working or being blocked

NeilMacc — Thu, 19 Sep 2024 08:07:34 GMT

Hi Debbie

I have added the details you requested, please can we resolve this now 4 days without VPN when your a fully remote staff is not good

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Thu, 19 Sep 2024 08:12:18 GMT

Hi @NeilMacc

Thank you. I've made a change, please can you retest in 5 minutes ?

Re: Cisco Anytime Connect not working or being blocked

NeilMacc — Thu, 19 Sep 2024 08:17:58 GMT

Hi Debbie

Yes it is working now did you simply update the Firmware of the Router?

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Thu, 19 Sep 2024 08:18:57 GMT

Hi @NeilMacc

I changed the firmware version. Our Devices Team are still investigating this issue with the new firmware.

Re: Cisco Anytime Connect not working or being blocked

NeilMacc — Thu, 19 Sep 2024 08:24:24 GMT

Thanks Debbie for sorting this I just cant understand why the tech support team despite 4 chats with them could not do what you did sadly this shows how unprofessional they are. There must be thousands of people with this issue experiencing the same poor level of tech support. Thank you again for helping me

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Thu, 19 Sep 2024 08:26:55 GMT

Hi @NeilMacc

You're welcome. I'm really sorry again about this issue and I will feedback this back to our Chat Team about your experience.

If you do experience any further issues then please let me know here.

Thanks

Re: Cisco Anytime Connect not working or being blocked

Partridgeamongstpigeons — Sun, 22 Sep 2024 19:08:07 GMT

I'm suffering with the same issue, can you rollback for me too please? Thanks

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Mon, 23 Sep 2024 06:22:14 GMT

Hi @Partridgeamongstpigeons

Please can you create a new topic on the Community, I can then take a look at this for you.

Thanks

Re: Cisco Anytime Connect not working or being blocked

Debbie-TalkTalk — Tue, 24 Sep 2024 08:22:40 GMT

Hi @NeilMacc

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you