topic Re: Do you get new router when being upgraded in Broadband

Do you get new router when being upgraded

Derjec — Sun, 22 Sep 2024 08:24:39 GMT

When being upgraded do they supply a new router as mine blew up yesterday in the storm and I can't get through to anyone one to find out

Re: Do you get new router when being upgraded

KeithFrench — Sun, 22 Sep 2024 10:46:34 GMT

What router do you have currently & what is the upgrade to? In the meantime, I have asked one of TalkTalk's support to pick your thread up and replace the faulty router for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Do you get new router when being upgraded

Anonymous — Mon, 23 Sep 2024 06:26:44 GMT

Hello,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle