topic Re: Open case 14773091 in Broadband

Open case 14773091

KevS1 — Fri, 20 Sep 2024 14:53:52 GMT

Trying to find out why I have to restart my router to get a better speed. Test came back something wrong but no update since 1300hrs . Tells me to check back in 5 mins. Nothing happening?

can anyone help please.

Re: Open case 14773091

Debbie-TalkTalk — Mon, 23 Sep 2024 05:44:23 GMT

Hi @KevS1

I'm sorry to hear this.

Does the speed increase as soon as the router has been rebooted?

Have we recently sent you a new router for testing?

Re: Open case 14773091

KevS1 — Mon, 23 Sep 2024 07:25:48 GMT

Hi Debbie

yes the speed does improve after rebooting and no I have not received a router for testing. Thanks for your reply

kevin

Re: Open case 14773091

Debbie-TalkTalk — Mon, 23 Sep 2024 07:27:40 GMT

Hi @KevS1

Thanks for your reply 🙂

I think we should send a replacement router for testing, are you happy for me to arrange this?

Re: Open case 14773091

KevS1 — Mon, 23 Sep 2024 08:12:07 GMT

Happy to try. Thank you

Re: Open case 14773091

Debbie-TalkTalk — Mon, 23 Sep 2024 08:19:16 GMT

Hi @KevS1

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Open case 14773091

KevS1 — Mon, 23 Sep 2024 08:34:28 GMT

Thanks Debbie.

Re: Open case 14773091

Debbie-TalkTalk — Mon, 23 Sep 2024 09:53:51 GMT

Hi @KevS1

No problem 🙂

Debbie