topic Re: Equipment return bag in Broadband

Equipment return bag

REvans96 — Sun, 22 Sep 2024 16:12:55 GMT

Do equipment return bags get sent automatically or do I need to request one, and if so how? Thanks

Re: Equipment return bag

ferguson — Sun, 22 Sep 2024 16:17:25 GMT

Are you returning equipment because you had a device replaced, or you are leaving? Either way, the support team here can arrange a returns bag for you. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond tomorrow.

Re: Equipment return bag

REvans96 — Sun, 22 Sep 2024 16:27:58 GMT

Thank you, just done that now. It's leaving, contract ended on 16th but informed leaving a month ago and haven't heard anything about the return bag.

Re: Equipment return bag

Arne-TalkTalk — Mon, 23 Sep 2024 14:08:27 GMT

I will request a returns bag for you.

Re: Equipment return bag

REvans96 — Mon, 23 Sep 2024 14:56:01 GMT

Thanks, I've not long got back from work, about 15-20 mins ago and there was a bag at my door, not opened it yet but it's from talk talk so I'm guessing that may be it. Thanks 😁

Re: Equipment return bag

ferguson — Mon, 23 Sep 2024 15:00:48 GMT

Wow, Arne is pretty good for sure, but I doubt even he could get a delivery to your door that quickly! 😂

Re: Equipment return bag

REvans96 — Mon, 23 Sep 2024 15:26:30 GMT

Yea, it was a return bag. Thank you for quick response though. Wasn't sure how it worked as hadn't received any news about it. It's all packed up now ready to take.

Re: Equipment return bag

REvans96 — Mon, 23 Sep 2024 15:27:28 GMT

🤣 thanks for the quick response and previous instructions on how to update profile ready.

Re: Equipment return bag

ferguson — Mon, 23 Sep 2024 15:49:05 GMT

No worries. One last tip: make sure you get a proof of postage receipt when you take it to the Post Office, just to be on the safe side. The automated systems have been known to chase these things even after returned.