topic Repeated dropping internet, can't get replacement in Broadband

Repeated dropping internet, can't get replacement

JoannaC — Mon, 23 Sep 2024 18:24:56 GMT

I have talked to support multiple times to complain about the internet that keeps on dropping. They did send a engineer last Friday (20th Sep) to come have a look. He replace the phone socket and the internet speed increased but that did not fix the internet dropping issue.

The engineer said if the issue continues I should ask support for a new router. I been with talktalk for over 10 years and my router is over 10 years old!!!

I talk to support today and they wont let me get a replacement router. The issue with the internet dropping happens over wifi and ethernet. When I reset the router the internet comes back on. I have to do this multiples times a day.

This started happening a few month ago so I think the router is dying.

Can I please get a replacement?

Thanks

Re: Repeated dropping internet, can't get replacement

ferguson — Mon, 23 Sep 2024 18:27:51 GMT

I am confident that the support team here can help when they are back online tomorrow.

Re: Repeated dropping internet, can't get replacement

Debbie-TalkTalk — Tue, 24 Sep 2024 06:48:26 GMT

Hi @JoannaC

Apologies for this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Repeated dropping internet, can't get replacement

Debbie-TalkTalk — Fri, 27 Sep 2024 06:10:47 GMT

Hi @JoannaC

Have you received the replacement router?

Re: Repeated dropping internet, can't get replacement

Anonymous — Tue, 01 Oct 2024 08:00:23 GMT

Morning @JoannaC

How are you getting on?

Thanks

Michelle