topic Re: Cisco Any Connect VPN Not Connecting in Broadband

Cisco Any Connect VPN Not Connecting

anindade — Mon, 23 Sep 2024 14:19:25 GMT

As per the subject, I am not being able to connect to my VPN using the router. Works fine when using my mobile as a hotspot.

Re: Cisco Any Connect VPN Not Connecting

anindade — Mon, 23 Sep 2024 14:29:57 GMT

@Karl-TalkTalk @Debbie-TalkTalk Hi! Please have a look, I am assuming it is a familiar issue

Re: Cisco Any Connect VPN Not Connecting

Debbie-TalkTalk — Tue, 24 Sep 2024 05:47:24 GMT

Hi @anindade

Apologies for this. I've made a change to your router firmware, please can you retest?

If possible can you also confirm your VPN Protocol/SW Version, this will help our Devices Team with their investigations.

Thanks

Re: Cisco Any Connect VPN Not Connecting

anindade — Tue, 24 Sep 2024 22:11:48 GMT

Hi @Debbie-TalkTalk

Thank you, My apologies for the late response, but can confirm that it is now working and the problem seems to have been resolved. Thank you!

I'm afraid my organisation's security restrictions do not let me see the protocol or the SW version.

Re: Cisco Any Connect VPN Not Connecting

Debbie-TalkTalk — Wed, 25 Sep 2024 06:02:17 GMT

Hi @anindade

I'm glad to hear that this is now working, thanks for letting me know 🙂

Debbie