topic Re: How do I get a new router? in Broadband

How do I get a new router?

Sjxox — Mon, 23 Sep 2024 19:10:47 GMT

I have had TalkTalk broadband for 6ish months now, however just two days ago the router has decided to pack in and constantly flash orange. All tests tried, no joy. Can anybody suggest how I go about ordering a replacement router please?

Re: How do I get a new router?

Debbie-TalkTalk — Tue, 24 Sep 2024 06:37:42 GMT

Hi @Sjxox

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: How do I get a new router?

Sjxox — Tue, 24 Sep 2024 16:55:23 GMT

Thank you Debbie. I haven’t had internet since Saturday. I have been without internet for 4 days currently, will I be entitled to compensation?

Re: How do I get a new router?

Gliwmaeden2 — Tue, 24 Sep 2024 17:17:50 GMT

After an initial weekend and allowing Talktalk 2 working days.... it's calculated after resolution of the issue, so will also be affected by whether simply replacing the router is enough to solve the problem, @Sjxox.

See details:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: How do I get a new router?

Anonymous — Fri, 27 Sep 2024 05:53:21 GMT

Morning,

Has the replacement router arrived?

Thanks

Michelle

Re: How do I get a new router?

Anonymous — Tue, 01 Oct 2024 08:02:37 GMT

Hi @Sjxox

Just checking back in to see how you're getting on and if you still need assistance with this?

Thanks

Michelle

Re: How do I get a new router?

Sjxox — Wed, 02 Oct 2024 14:42:03 GMT

It now works thank you, I believe it was an exterior fault

Re: How do I get a new router?

Debbie-TalkTalk — Thu, 03 Oct 2024 05:37:04 GMT

Hi @Sjxox

That's great, thanks for letting us know.

Debbie