topic VPN stopped working in Broadband

VPN stopped working

ReeceMcGinty — Tue, 24 Sep 2024 08:06:46 GMT

since the issue with my internet last week, my partners VPN has stopped working. Has there been a change with the firmware or something? It worked fine before we had issues with our internet and since it was ‘fixed’.

The VPN for my laptop works fine, however my partners VPN does not work at our house anymore, however it works everywhere else?

please help

thanks

reece

Re: VPN stopped working

Karl-TalkTalk — Tue, 24 Sep 2024 08:08:04 GMT

Can you confirm the VPN your partner is using ?

Thanks

Karl.

Re: VPN stopped working

ReeceMcGinty — Tue, 24 Sep 2024 08:27:04 GMT

Hi Karl

she works for the NHS, and it is a Cisco VPN.

it works fine everywhere else, however since our internet outage last week, it won’t work at our house anymore.

thanks

reece

Re: VPN stopped working

Karl-TalkTalk — Tue, 24 Sep 2024 08:41:57 GMT

I'll roll back the firmware and this will help. When you can, can you ask her to confirm the VPN software version and protocol so we can pass this across to the team who are looking to investigate and implement a permanent solution.

Thanks

Karl.

Re: VPN stopped working

ReeceMcGinty — Tue, 24 Sep 2024 09:26:39 GMT

Hi Karl

thanks for this, the protocol is: IKEv2/IPsecNAT-T

does this help?

thanks

reece

Re: VPN stopped working

Karl-TalkTalk — Tue, 24 Sep 2024 09:31:03 GMT

That's excellent, thankyou.

Karl.