topic Re: CISCO ANYCONNECT VPN - Not working in Broadband

CISCO ANYCONNECT VPN - Not working

simon-28 — Fri, 20 Sep 2024 10:09:52 GMT

My company Cisco AnyConnect VPN will no longer connect through my TalkTalk router. I have tried to connect through another (neighbours) broadband which works correctly.

Re: CISCO ANYCONNECT VPN - Not working

Debbie-TalkTalk — Fri, 20 Sep 2024 10:16:20 GMT

Hi @simon-28

Thank you for creating a new topic.

I've made a change to your router firmware, please can you retest?

Debbie

Re: CISCO ANYCONNECT VPN - Not working

simon-28 — Fri, 20 Sep 2024 10:17:42 GMT

Yes will do. I'm on my work laptop via a hotspot so will need to disconnect first.

Re: CISCO ANYCONNECT VPN - Not working

Debbie-TalkTalk — Fri, 20 Sep 2024 10:20:29 GMT

Hi @simon-28

Ok, thank you.

Debbie

Re: CISCO ANYCONNECT VPN - Not working

simon-28 — Fri, 20 Sep 2024 10:20:43 GMT

Yes that's fixed it.

Many Thanks Debbie. That's great as I've been struggling to get support on this issue for a couple of week.

Re: CISCO ANYCONNECT VPN - Not working

Debbie-TalkTalk — Fri, 20 Sep 2024 10:22:22 GMT

Hi @simon-28

I'm so glad to hear this is now working.

I'm sorry for the issues you have experienced when reporting this issue. Did you contact our Live Chat team or faults team by phone?

Re: CISCO ANYCONNECT VPN - Not working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:12:53 GMT

Hi @simon-28

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you 🙂