topic Re: AnyConnect VPN not working in Broadband

AnyConnect VPN not working

DaveLock — Wed, 18 Sep 2024 14:05:37 GMT

In common with many others, since Monday (16th ?) I can't connect to my work VPN via TalkTalk. Based on other threads, this issue can be solved with a router firmware update (or rollback ?) - is this the solution in all cases ?

Re: AnyConnect VPN not working

Karl-TalkTalk — Wed, 18 Sep 2024 14:22:05 GMT

I've passed this across to our devices teams to fix in the interim.

Thanks

Karl.

Re: AnyConnect VPN not working

keithlondon92 — Wed, 18 Sep 2024 14:36:24 GMT

Any chance you can pass my one to the same team please for a fix?

Re: AnyConnect VPN not working

Karl-TalkTalk — Wed, 18 Sep 2024 15:02:10 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

Re: AnyConnect VPN not working

Debbie-TalkTalk — Thu, 19 Sep 2024 10:12:50 GMT

Hi @DaveLock

Please can you retest and let us know if everything is working ok now?

Thanks

Re: AnyConnect VPN not working

DaveLock — Thu, 19 Sep 2024 12:18:32 GMT

Seems OK, AnyConnect can now ... connect.

Re: AnyConnect VPN not working

Debbie-TalkTalk — Thu, 19 Sep 2024 12:19:37 GMT

Hi @DaveLock

I'm so glad to hear this, thanks for letting me know.

Debbie

Re: AnyConnect VPN not working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:26:20 GMT

Hi @DaveLock

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations.

Thank you

Re: AnyConnect VPN not working

DaveLock — Tue, 24 Sep 2024 08:38:09 GMT

My AnyConnect VPN is reported as version 5.1.4.74, and Protocol as IKEv2/IPsec NAT-T.

Re: AnyConnect VPN not working

Debbie-TalkTalk — Tue, 24 Sep 2024 08:41:23 GMT

Hi @DaveLock

Perfect, thank you 🙂