topic Re: CISCO ANY CONNECT STOPPED WORKING in Broadband

CISCO ANY CONNECT STOPPED WORKING

jeanw1 — Tue, 24 Sep 2024 09:35:25 GMT

Unable to connect to my workplace VPN, IT said its a talk talk issue and to connect to you as i may need a firmware update. can you look into this ASAP please

Re: CISCO ANY CONNECT STOPPED WORKING

Debbie-TalkTalk — Tue, 24 Sep 2024 09:45:27 GMT

Hi @jeanw1

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile.

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Thanks

Re: CISCO ANY CONNECT STOPPED WORKING

jeanw1 — Tue, 24 Sep 2024 09:51:05 GMT

Ive updated my profile. how do i find my s/w version please

Re: CISCO ANY CONNECT STOPPED WORKING

Debbie-TalkTalk — Tue, 24 Sep 2024 09:52:17 GMT

Hi @jeanw1

Thank you.

Generally its under the settings>connection>protocol

Re: CISCO ANY CONNECT STOPPED WORKING

Debbie-TalkTalk — Tue, 24 Sep 2024 09:58:53 GMT

Hi @jeanw1

I've made a change to your router firmware, please can you retest?

Re: CISCO ANY CONNECT STOPPED WORKING

jeanw1 — Tue, 24 Sep 2024 10:01:34 GMT

Now able to connect to vpn!! thank you

Re: CISCO ANY CONNECT STOPPED WORKING

Debbie-TalkTalk — Tue, 24 Sep 2024 10:03:15 GMT

Hi @jeanw1

I'm so glad to hear this, thanks for letting me know.

Debbie