topic Re: ISP/ router is blocking my work VPN connection in Broadband

ISP/ router is blocking my work VPN connection

askinner79 — Tue, 24 Sep 2024 12:54:04 GMT

ISP/router is blocking my sophos VPN connection.

Debbie-TalkTalk — Tue, 24 Sep 2024 12:58:58 GMT

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

askinner79 — Tue, 24 Sep 2024 13:05:08 GMT

IPSec I think its this!

Debbie-TalkTalk — Tue, 24 Sep 2024 13:10:13 GMT

I've made a change to your firmware, please can you retest?

Do you know the VPN Protocol/SW Version?

askinner79 — Tue, 24 Sep 2024 13:12:44 GMT

Added my landline number and the VPN is IPSec

Debbie-TalkTalk — Tue, 24 Sep 2024 13:14:11 GMT

I've made a change to your firmware, please can you retest?

askinner79 — Tue, 24 Sep 2024 13:19:57 GMT

HI. Just tested and its all working fine now. Thanks for your help.

askinner79 — Tue, 24 Sep 2024 13:20:26 GMT

Its all working fine now. Thanks

Debbie-TalkTalk — Tue, 24 Sep 2024 13:20:43 GMT

I'm so glad to hear this, thanks for letting me know.

Debbie

askinner79 — Tue, 24 Sep 2024 13:33:01 GMT

the VPN is working fine now thanks