topic Re: Router is outdated and tiered - need a new router in Broadband

Router is outdated and tiered - need a new router

ya0148 — Tue, 24 Sep 2024 23:55:50 GMT

please help me resolve this, I am an old post office forwarded customer, i have an old post office modem router, which is loosing 5g WIFI constantly and the 2.4g is very weak i can barely get 1mbps when away from router

when connecting through ethernet or WIFI but close to router the 2.4g works fine

but 5g never

I would like a new TALKTALK modem router as it seems the post office one is tiered and a replacement is needed

many thanks

Re: Router is outdated and tiered - need a new router

Anonymous — Wed, 25 Sep 2024 05:49:18 GMT

Morning,

Can I just confirm, did you come over from Shell?

Thanks

Michelle

Re: Router is outdated and tiered - need a new router

ya0148 — Wed, 25 Sep 2024 06:17:03 GMT

yes

post office to shell, shell to talk talk

Re: Router is outdated and tiered - need a new router

Anonymous — Wed, 25 Sep 2024 06:19:03 GMT

Hello,

Thanks for confirming. I've been advised that to get the help you need please give the dedicated Shell Migration team a call on 0345 172 0088, they'll be able to help.

Thanks

Michelle

Re: Router is outdated and tiered - need a new router

ya0148 — Wed, 25 Sep 2024 09:19:21 GMT

been an hour an half with them transferring me from dep to dep

can you maybe get this resolved?

Re: Router is outdated and tiered - need a new router

Gliwmaeden2 — Wed, 25 Sep 2024 09:20:34 GMT

Anything connected with the Shell migration has to be dealt with by that team, @ya0148.