topic Re: Cisco Secure Client not working in Broadband

Cisco Secure Client not working

maxfaulkner1 — Tue, 24 Sep 2024 15:52:40 GMT

I used live chat but they were useless. Last week I'm suddenly unable to connect via Cisco Secure Client to my work VPN over my TalkTalk broadband connection. My IT department told me its my internet service provider that is the problem, and live chat told me they couldn't do anything.

Other articles look as though they work. Can someone solve this for me?

Re: Cisco Secure Client not working

KeithFrench — Tue, 24 Sep 2024 21:01:00 GMT

What make/model of router do you have & what firmware version is it running?

Re: Cisco Secure Client not working

maxfaulkner1 — Tue, 24 Sep 2024 21:17:15 GMT

How do I find that out?

Re: Cisco Secure Client not working

KeithFrench — Tue, 24 Sep 2024 21:20:44 GMT

Look at the back of the router, there might be a pull-up panel. If so, remove that & look at the label behind it. If it is either a Sagemcom 5364 or 5464, then you can find the firmware by going to the router log in page (no need to log in) in your browser at 192.168.1.1 and looking at the bottom left of the page. Any other router & I will need to know the make/model, before I can tell you where to look for the firmware.

Re: Cisco Secure Client not working

ferguson — Tue, 24 Sep 2024 21:21:04 GMT

Forgive me here @KeithFrench, but the poster doesn't really need to know the detail.

@maxfaulkner1

What you do need to to do is make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

Re: Cisco Secure Client not working

KeithFrench — Tue, 24 Sep 2024 21:22:34 GMT

Hi @ferguson

I merely try to pass on as much detail as I can to TalkTalk, as it is all relevant.

Re: Cisco Secure Client not working

ferguson — Tue, 24 Sep 2024 21:33:08 GMT

@maxfaulkner1

Please complete your details as I mentioned earlier and the support team may well be able to fix this for you early tomorrow. Otherwise, you will be waiting longer.

Re: Cisco Secure Client not working

Debbie-TalkTalk — Wed, 25 Sep 2024 05:46:07 GMT

Hi @maxfaulkner1

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Cisco Secure Client not working

maxfaulkner1 — Wed, 25 Sep 2024 06:41:33 GMT

Hi Debbie — I’ve just added my details to my profile.

Re: Cisco Secure Client not working

Debbie-TalkTalk — Wed, 25 Sep 2024 06:49:01 GMT

Hi @maxfaulkner1

Thank you 🙂

I've made a change to your router firmware, please can you retest?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

Re: Cisco Secure Client not working

maxfaulkner1 — Wed, 25 Sep 2024 08:02:36 GMT

Thanks Debbie. Whatever you did seems to have worked! Thank you!

I have absolutely no idea what that means, sorry!

Re: Cisco Secure Client not working

Debbie-TalkTalk — Wed, 25 Sep 2024 08:04:08 GMT

Hi @maxfaulkner1

I'm so glad to hear this.

Ok no problem 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.